Ive made a post about this before, (original post ) but since launch i have been unable to play the game on my PC. Every time i launch the game i get to the New World splash screen, i get the spinning blue circle, then after 30 seconds the game quits without an error.
Ive checked my PC specs, and there are no issues there. Ive validated the game files, uninstalled and reinstalled (tried to different harddrives too) made sure windows 10 is up to date, even bought a pro version of Drive Easy and made sure everything there was up to date. Graphics card is up to date, Installed latest C++. Tried to delete folders mentioned in another thread, but because ive never gotten past the load screen there is nothing inside the New World folder. Ran windows in clean state and i still get the same issue. Ive also reinstalled the game multiple times, reinstalled EAC multiple times, nothing works.
Ive tried looking in task manager when i load the game to see what happens. I can see the Easy Anti Cheat run and New World start running. Under details, the memory starts going up under New World and once it gets to around 1.,600,000 K it goes to “Not Responding”, then comes back to responding, gets up to about 2,800,000, goes back to “Not Responding” and then just crashes to the desktop.
Since then i have installed it on my work machine to test it out and it runs on there, but i currently remote into that machine, so that is not a permanent solution.
I watched the process details when i launch. On the PC where it does work, it does seem to fluctuate between responding and not responding a few times as the memory climbs. But it caps out around 4GB before it kicks over to the launch screen.
Ive followed all procedures mentioned in other similar posts and nothing has worked.
So in an attempt to try and get a resolution im making a new post because the other one doesnt get any answers.
To help further i have provided the dxdiag info here - https://pastebin.com/7RtbU9Aj
Im also pasting the log from AppData\Local\AGS\New World - https://pastebin.com/tvc7cEaw
As the game has never gotten past the initial New World splash screen, there is nothing in the AppData\Roaming\AGS\New World folder.
Its been close to a month with no resolution. Any assistance would be much appreciated.