Game crashes and causes PC to restart since Christmas. I have reinstalled, checked files, checked windows files, Changed the virtual memory size and location, change windows performance settings, change in-game settings such as fullscreen to window, lowered everything to low and even deleted the local settings files, noticed the error says fishing which I rarely do but unequipped my rod and deleted it away, tried a second GPU, stress tested my CPU, GPU, NMVe, and RAM. Made a support ticket that I get a email back but seems after that communication is broken after the first response, no ticket number or any time of identifier is given for the web ticket either.
What is your character name in New World: Mega Hurricane
What server/world did you experience your issue on: Seer
Describe the issue you are experiencing: I am crashing a lot in the past 2-3 days, normally within 5mins and I see this repeated in my logs over and over [Info]: [WARNING] FishingComponent: Fishing: TransitionFishingState invalid transition from FishingUnequipped to FishingEnded
(if a bug) How did the issue affect your gameplay:
(if a bug) Were you able to recover from the issue:
(if a bug) Please include a screenshot or video of the issue that you have experienced:
What are the steps to reproduce the issue as you experienced: attempt to play the game normally
When did this happen? (Date and Relative time; please include your timezone) Time zone is EST, date would be Dec 25th, I think the first time it happen I was in Mourningdale on the large stone bridge looting a chest, not sure what got looted if I did I would try to delete said items to see if that would help.
Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!
I’m sorry about the issue you’re having with the game crashing, I know this could be a frustrating situation, since you’ve tried all the basic troubleshooting I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!
Submitted two tickets so far waiting for replies from them, first email I got a reply saying they could not find my ticket and to reply to the original email which I clearly had already done. Sadly since the emails lack a ticket number, they could not correct the issue, causing me to open another ticket and seems the same is happening again. So I will open a third one I guess.
Some feedback on the ticket making process: Please include ticket numbers in your emails to avoid these type of issues or something at the tail end that identifies the email as being part of a ticket that is already open. Additionally, a built in way to provide the logs requested would be nice too, rather than relying on a cloud competitor to host it for you.