Game Crashes on Death Screen

[ealan]

• What is your character name in New World: Dioses

• What server/world did you experience your issue on: US-NA Orofena

• Describe the issue you are experiencing: The game seems to crash when you click “respawn”. This is only occurring in OPR and wars. I have not had this issue prior to the patch.

• Is this a bug or an exploit: Bug

• (if a bug) How did the issue effect your gameplay: Can’t respawn, must restart game.

• (if a bug) Were you able to recover from the issue: Restarting game

• (if a bug) Please include a screenshot or video of the issue that you have experienced:
  

• What are the steps to reproduce the issue as you experienced: Click respawn after OPR or war death. I am aware of one other person in my company that experienced the same crash.

• When did this happen? (Date and Relative time; please include your timezone)

7/30/22 @ 10:15pm EST.

[bmarts]

been a problem for a long time, yet they still refuse to fix and wonder why they are bleeding players

[ealan]

I’ve never had this issue in 1300 hours of gameplay. Only happened to start last night and has been reoccurring since.

[Fenrirskoll]

Hello and welcome to the forums @ealan and thank you @bmarts for your input,

I am sorry to hear you seem to be getting crashes when the death screen comes up.

Please try the following steps in order to troubleshoot this:

1. Ensure your video drivers are up to date.
2. Set Windows power settings to High Performance.

• Press Windows + R, type “powercfg.cpl” into the Run window, and then press Enter.
• Select the radio button next to the High performance power plan. You may need to click Show additional plans first.

3. Adjust your in-game video settings. (sometimes just changing them back and forth will reset the issue)
4. Clean boot Windows by following these instructions:
   How to perform a clean boot in Windows (to reduce startup applications/Check for Malware).
5. Reset your video driver software to the default settings.
6. Check for evidence of overheating.
7. Please verify the integrity of game with the Steam integrity check
   How To run a Steam Integrity Check

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Aeternum!