GAME CRASHING when I select the server and press play

Game Support English Support
1

I havent play the game for 6 months and now when i try to play it and loggin to the server my game its crashing and kicking me off all the time i have no idea what to do to fix this issue i try everything ive update my windows my graphic card drivers everything . Its still crashing everytime i am selecting play

2

Hello @zugravu.alex69,

Hope you are doing well.

I’m really sorry about the issue you are facing, this is clearly not the experience that we want for you as players, here are some troubleshooting steps that might help you to have this solved right away:

If those steps don’t work then I can recommend you to reach us via player support using the following link to create a support ticket and review your case in more depth:

Please make sure to add this post link as well as the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

3

Game keeps crashing to desktop for me too after the 1.8.1 update. I reinstalled the game and I also deleted everything from Local and Roaming appdata folders but the issue persists. I have the latest drivers for my GPU (RX570).

i didn’t have any problems before the 1.8.1 update.

4

Same here the game crashing after loading screen I don t understand why Ive done everything they said still crashing

5

I managed to resolve my issue by changing from Full Screen to Windowed Mode and then back to Full Screen in the video settings. I hope it helps.

6

Hello @zugravu.alex69,

Hope you are doing well.

I request you to kindly follow the troubleshooting mentioned below which was mentioned before as well, in order to remedy the situation apart from what @geololj have suggested whom I’d like to thank for helping our community:

Also, in case this does not work then please check with our support staff:

Hope this helps. :magic_wand:

7

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