****** Please make sure you fill out the following information before submitting a report ******
Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here
To report a player or company for Code of Conduct violations, please do so here
What is your character name in New World:RageLyfe
What server/world did you experience your issue on:Maramma
Describe the issue you are experiencing:Game crashes everytime i have obs open or try to stream new world on discord
Is this a bug? (If this is an exploit, please dm Aenwyn or Luxendra)
(if a bug) How did the issue effect your gameplay:Cant stream the game
(if a bug) Were you able to recover from the issue:No
(if a bug) Please include a screenshot or video of the issue that you have experienced:n/a
What are the steps to reproduce the issue as you experienced:Have obs open or stream in disc open and open new world. New world will shut off soon after.
When did this happen? (9/14/22) Est Also happen a couple months prior, until starting working again.
I’m really sorry that you’re having this crashing issue with the game, here are some steps that can help you to correct this issue under the section of Performance Issues:
if those steps don’t work I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!