Game freeze, login blocked (suspicious / corrupted software)

Hi. Since last rollback on EU Servers I’m no longer able to play. My client keeps freezing after 1-2 mins into the game, stays that way for about 5 minutes, then pop-up informing me about corrupted install of suspicious software appears.

My system is up to date. My GPU drivers are up to date. I verified New World files through Steam. I never used cheating software and never will. All of this started happening after EU server rollback. Please help. (I removed ids and hashes from the logs - I don’t know how they are computed or if they are secrets that can possibly cause harm if revealed, can provide them on PM).

Here are the logs:

<2021-11-25 16:21:28.012>: [Info]: [Vivox] VoiceChatSystemComponent: removing transmission to 017999
<2021-11-25 16:21:28.012>: [Info]: [Vivox] VoiceChatSystemComponent: removing transmission to 018999
<2021-11-25 16:21:28.012>: [Info]: [Vivox] VoiceChatSystemComponent: removing transmission to 018000
<2021-11-25 16:21:28.012>: [Info]: [Vivox] VoiceChatClientState: transmitting to no channels
<2021-11-25 16:21:28.012>: [Info]: [Vivox] VoiceChatSystemComponent: transmitting only to sip:confctl-d-amazonUE-nw78.@anwxp0euc1.vivox.com
<2021-11-25 16:21:28.012>: [Info]: [Vivox] VoiceChatClientState: transmitting to sip:confctl-d-amazonUE-nw78.@anwxp0euc1.vivox.com
<2021-11-25 16:21:28.012>: [Info]: [Vivox] VoiceChatSystemComponent: setting specific channel transmission complete
<2021-11-25 16:21:28.012>: [Info]: [Vivox] VoiceChatSystemComponent: setting specific channel transmission complete
<2021-11-25 16:21:28.012>: [Info]: [Vivox] VoiceChatSystemComponent: setting specific channel transmission complete
<2021-11-25 16:24:06.814>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: disconnected from REP
<2021-11-25 16:24:06.818>: [Info]: [ERROR] ClientSDK: @mm_csdkerr_disconnect
<2021-11-25 16:25:25.688>: [Info] (AZCore): [GameConnection] Report Error: Reason: 1 BannedUntilEpochMS: 0d
<2021-11-25 16:25:25.688>: [Info] (AZCore): [GameConnection] Report Error: Reason: 51 BannedUntilEpochMS: 0d
<2021-11-25 16:25:25.688>: [Info] (AZCore): [Game] JavelinGame::OnConnectionFail: OnConnectionFail: Reason: 51 
<2021-11-25 16:25:25.688>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect
<2021-11-25 16:25:25.688>: [Info] (AZCore): [GameConnection] GameConnectionWrapper::Disconnect
<2021-11-25 16:25:25.688>: [Info] (AZCore): [Game] CGame::OnDisconnection: Disconnected from REP
<2021-11-25 16:25:25.703>: [Info] (AZCore): [GameConnection] Update state InGame to new state Disconnected
<2021-11-25 16:25:25.710>: [Info] (AZCore): [GameConnection] Initialize current retry count : 0
<2021-11-25 16:25:25.710>: [Info] (AZCore): [GameConnection] GameConnectionWrapper::Disconnect
<2021-11-25 16:25:38.359>: [Info] (AZCore): [Game] CGame exiting to main menu
<2021-11-25 16:25:38.360>: [Info] (AZCore): [ClientContext] Cleanup()
<2021-11-25 16:25:38.360>: [Info] (AZCore): [GDERenderManager] Releasing resources!
<2021-11-25 16:25:38.378>: [Info] (AZCore): [streamingGDEManager] Shutting down and releasing regions
<2021-11-25 16:25:38.398>: [Info] (AZCore): [streamingGDEManager] Shutting down and releasing regions
<2021-11-25 16:25:38.543>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::HandleResponse 3558 - login != nullptr
<2021-11-25 16:25:38.543>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 3952 - login != nullptr
<2021-11-25 16:25:38.548>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::HandleResponse 3558 - login != nullptr
<2021-11-25 16:25:38.548>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 3952 - login != nullptr
<2021-11-25 16:25:38.558>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::HandleResponse 3558 - login != nullptr
<2021-11-25 16:25:38.558>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 3952 - login != nullptr
<2021-11-25 16:25:38.568>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::HandleResponse 3558 - login != nullptr
<2021-11-25 16:25:38.568>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 3952 - login != nullptr
<2021-11-25 16:25:38.627>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 3952 - login != nullptr
<2021-11-25 16:25:38.627>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 3976 - login != nullptr
<2021-11-25 16:25:38.627>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 4027 - login != nullptr
<2021-11-25 16:25:38.660>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 3952 - login != nullptr
<2021-11-25 16:25:38.660>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 3976 - login != nullptr
<2021-11-25 16:25:38.660>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 3952 - login != nullptr
<2021-11-25 16:25:38.660>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 3976 - login != nullptr
<2021-11-25 16:25:38.660>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 3952 - login != nullptr
<2021-11-25 16:25:38.660>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 3976 - login != nullptr
<2021-11-25 16:25:38.697>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 4027 - login != nullptr
<2021-11-25 16:25:38.697>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 4027 - login != nullptr
<2021-11-25 16:25:38.697>: [Info]: [Vivox]ASSERT VivoxClientApi::ClientConnectionImpl::DispatchEvent 4027 - login != nullptr
<2021-11-25 16:25:38.698>: [Info]: [Vivox] VoiceChatSystemComponent: disconnected from server
<2021-11-25 16:25:38.787>: [Info] (AZCore): [streamingGDEManager] Initialize()
<2021-11-25 16:25:38.789>: [Info] (AZCore): [AsyncMapUnload] Loading of map "frontendv2" deferred in order to async unload previous level "NewWorld_VitaeEterna": starting async unload...
<2021-11-25 16:25:38.810>: [Info] (AZCore): [AsyncMapUnload] Lumberyard Connection State: "Disconnected"
<2021-11-25 16:25:38.810>: [Info] (AZCore): [AsyncMapUnload] waiting... numJobs 0, AssetBus::context.m_queue.size(): 1550, waitingRefs (from bus): 0
<2021-11-25 16:25:38.810>: [Info] (AZCore): [GameConnection] Initialize current retry count : 0
<2021-11-25 16:25:38.810>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect
<2021-11-25 16:25:38.866>: [Info] (AZCore): [AsyncMapUnload] DONE waiting... numJobs 0, AssetBus::context.m_queue.size(): 0, waitingRefs (from bus): 0
<2021-11-25 16:25:38.866>: [Info] (AZCore): [AsyncMapUnload] ...allowing map change
<2021-11-25 16:25:38.866>: [Info]: ============================ Loading level frontendv2 ============================
<2021-11-25 16:25:42.665>: [Info]: [Vivox] VoiceChatSystemComponent: invalid input device id {0.0.1.00000000}.{}
<2021-11-25 16:25:42.665>: [Info]: [Vivox] VoiceChatSystemComponent: invalid output device id {0.0.0.00000000}.{}
<2021-11-25 16:25:42.859>: [Info]: CGame::InitCoatlicueTerrain

Same for me. In morning everything was ok, but in the evening starts this. Same errors in log:

17:11:00.313>: [Info] (AZCore): [GameConnection] Report Error: Reason: 1 BannedUntilEpochMS: 0d
<2021-11-25 17:11:00.313>: [Info] (AZCore): [GameConnection] Report Error: Reason: 51 BannedUntilEpochMS: 0d
<2021-11-25 17:11:00.313>: [Info] (AZCore): [Game] JavelinGame::OnConnectionFail: OnConnectionFail: Reason: 51
1 Like

Reinstall game working

1 Like

For me helped reinstall EasyAntiCheat

1 Like

@Deathray @Farella Reinstall helped. Thanks!

Hi @Max_Kolonko!

I hope you are doing just fine!

As @Farella said usually repairing the EasyAntiCheat fixes the issue and then restarting the computer.

If by any chance this happens again and that troubleshooting step doesn’t work please let me know, to check what else we can do.

Take care, and have a good one! :grimacing:

2 Likes

I tried everything but that problem did not solve for me…

I tried everything, driver update, ip6, windows update, reinstall entire game, nothing worked for me, now ı am connecting with vpn… The problem is not on me, the problem is in the servers ı think

  • The solution doesn’t work for me
    pls need help