Game Freezing / 100% Disk Usage

[Xurong]

For the past month, I have had issues with intermittent freezing of New World. Right before the game freezes, textures will not load and my map will only show icons such as outposts and forts but will not load the faction colors or background of the map. Once the freeze comes on, I am able to move my mouse and click into a different tab but eventually other tabs and task manager will freeze as well and I am left to wait between 1-3 minutes for the game to recover and things to unfreeze. This is the only game I experience this with unfortunately. Also, I am able to hear voices on Discord throughout the entirety of the freeze.

The only thing I have been able to correlate with these freezes is my disk usage climbing and staying at 100% usage throughout the freeze (you can see a portion of that in my attached image). This eventually recovers and goes back down to low or near 0% disk usage until the next freeze (also visible in the image). During the spike, my read and write speeds drop to 0.

So far, I have tried these things without any improvement:
-Checked health of my SSD with CrystalDiskInfo (100% healthy)
-Turned off all overlays
-Verifying game integrity / files
-Updating my drivers & BIOS
-Underclocking my GPU and memory clock
-Setting all my graphics to lowest settings
-Maximizing available RAM
-Reinstalled the game
-Factory reset my PC

Specs:
Windows 10
16 GB Ram
Intel(R) Core™ i5-10400F CPU @ 2.90GHz
AMD RX 480

Any help or suggestions? TIA

[king3opobn]

I’m surprised you can run the game at all with those specs.

[Xurong]

I’ve been playing for 350 hours and not had issues until now and I’m still able to play other games just as graphics intensive without issues either. Not sure what you mean.

[Kexxelon]

Hi traveler!!

@Xurong!! Hope your doing good!!

Sorry to hear that after that troubleshooting odyssey the freeze issue persist.

Thanks for explain the issue with so many detail; make it pretty easy to understand and prove your PC is in excellent shape, clarifying that the specs of your computer are optimal to run the game.

To proceed with your case i would need you to request a Ticket with AGS customer support. Its necessary to contact via chat, make it easier and is more effective, for us to verify info and request the correspond data.

Please follow this link to contact AGS:
Contact Us | Amazon Games.

*Before contact we need you to have:

Character name:
Server name:

• At minimum, provide the most recent log, but preferably provide 3 logs from: Users\AppData\Local\AGS\New World\LogBackups
• If applicable, provide a single log file from: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
• DxDiag report:
  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

• If not necessary to port you log or dxdiag on the forums, for security just provide them when the AGS support agent quest them.

When you are in the chat please refer this post, again, is very well explained. I hope we can find you a solutions with the ticket soon.

Thanks for play New World, have a nice weekend!!!

[i.malkov]

I have the same issue, did someone have any new Information?

[Risen]

Did you try to repair files in steam → manage → local files → verify integrity… ?

[HAWK_EYES]

Hello @i.malkov,

Hope you are doing well.

I see that you are also facing the issue and your game freezes as you have mentioned. Hence, I request you to please follow these steps once:

First of all please verify integrity of your game files once

Please refer: Steam Support :: Verify Integrity of Game Files

Then

• Press Windows key + R
• Type %appdata%
• Go to AppData > Roaming > AGS > New World.
• Delete the Save data folder and the user_preload_settings.cfg file.
• Reboot the PC and you’ll see that the files deleted would be recreated

Also delete these folders:

• C:\Users(your comp name)\AppData\Local\AGS
• C:\Users(your comp name)\AppData\Roaming\AGS

In case none of them works then please contact our Support by going to New World - Support | Amazon Games

Take into account that the escalation may require logs in-game and DXDiag, therefore have them ready when contact our representatives.

If you happen to ignore how to retrieve them, I place the instructions here:
DxDiag

1. Go to Windows Start search bar and type dxdiag.
   2.Click on dxdiag.exe.
   3.When green progress bar goes away, select Save All Information and save the file to their desktop.

Logs in-game

1. Press Windows+R on the keyboard, type %localappdata% and press enter.
2. Open the most recent file from this folder: AGS/New World/LogBackups.
3. Send the logs file that you see in the LogBackups folder.

Thank you for your understanding.

Take care and stay safe!