Game freezing and pc restarting

[dalisoula]

hi guys
i’ve installed new world exactly 3 days ago, started playing on that day and i got 2 crashes
1st one game froze and i had to manually shut down my pc
2nd time game froze and pc restarted on its own 2 seconds later (on restart, pc had black screen, didn’t load windows, and i had to manually restart it)
today, i’ve opened the game again, and i used msi afterburner to bring down gpu power to 75%, but i’ve encountered the problem again…
is there a fix to this ?
my pc specs are:
processor intel i5-9400F
gpu nvidia gtx 1660super
ram 16GB
windows 10, 64bit
directx 12

[Standor]

Hello @dalisoula

Thanks for the report. I’m really sorry about the problem you’re having.

Here are some steps to solve the issue. Please try going step by step as follows.

• Check for pending BIOS updates.
• Verify that the drivers are correct and up to date: New World Compatible GPU Driver Update - Support
• Run a file check: Steam Support :: Verify Integrity of Game Files
• Check the EAC: Locate the game directory, and then select the “EasyAntiCheat” subfolder. Click EasyAntiCheat_Setup.exe to run the installer as an administrator, fix it if necessary.
  Note: The Steam Games installation directory will generally be in: C:\Program Files\ Steam (x86)\ SteamApps\ Common
• Avoid using VPN, and you should remove other programs such as bots to mine or fish or to avoid being AFK. (if installed for any reason) Even overlays to get unofficial maps for the game.
• Check out New World System Requirements - Support | Amazon Games it is very important that you are using Windows 10, because for 11, New World is not yet optimized.
• You can lower the resolution to High in the settings.
• If running Discord, run Discord As Administrator as well.
  After all steps above:
• Shut down the computer completely. Turn it on, then run the Steam client as administrator, Discord as Administrator (if using it) and try the game again.

Thank you.