Game Freezing every 15-30minutes

Can you check your crashlog file in your install directory and see if you see any error? A few of us are seeing this type of entry in the file from the crash:

[2021-09-28T07:55:06] [14508:16040:20210928,075506.611:ERROR process_memory_win.cc:73] ReadMemory at 0x92f5879000 of 552960 bytes failed: Only part of a ReadProcessMemory or WriteProcessMemory request was completed. (299)

Estou com os mesmos problemas, processador Ryzen 5 3600, placa de vídeo RX 5600 XT

[2021-09-27T13:37:44] [5376:9920:20210927,133744.906:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-27T13:37:44] [5376:9920:20210927,133744.907:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-27T13:42:13] [4788:4168:20210927,134213.004:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-27T13:42:13] [4788:4168:20210927,134213.005:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T06:48:51] [1552:12364:20210928,064851.152:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T06:48:51] [1552:12364:20210928,064851.154:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T07:26:56] [5792:2776:20210928,072656.572:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T07:26:56] [5792:2776:20210928,072656.573:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T08:58:13] [3648:6224:20210928,085813.850:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T08:58:13] [3648:6224:20210928,085813.851:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T10:07:11] [7760:3752:20210928,100711.745:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T10:07:11] [7760:3752:20210928,100711.746:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T12:39:38] [10552:13188:20210928,123938.918:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T12:39:38] [10552:13188:20210928,123938.919:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T13:15:29] [13232:4212:20210928,131529.133:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T13:15:29] [13232:4212:20210928,131529.134:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T14:01:11] [12688:13192:20210928,140111.369:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T14:01:11] [12688:13192:20210928,140111.370:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T15:00:53] [13060:14144:20210928,150053.303:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T15:00:53] [13060:14144:20210928,150053.304:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T15:21:07] [13076:10748:20210928,152107.127:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T15:21:07] [13076:10748:20210928,152107.129:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T15:21:45] [15312:10940:20210928,152145.165:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T15:21:45] [15312:10940:20210928,152145.166:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T16:42:22] [7560:6096:20210928,164222.694:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T16:42:22] [7560:6096:20210928,164222.695:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T17:25:26] [7420:3816:20210928,172526.426:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T17:25:26] [7420:3816:20210928,172526.427:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T18:00:20] [15288:5144:20210928,180020.520:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T18:00:20] [15288:5144:20210928,180020.521:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T18:36:53] [14692:4024:20210928,183653.205:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T18:36:53] [14692:4024:20210928,183653.206:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T19:57:14] [5828:2748:20210928,195714.600:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T19:57:14] [5828:2748:20210928,195714.601:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T20:16:07] [13968:14136:20210928,201607.765:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T20:16:07] [13968:14136:20210928,201607.766:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-29T00:28:48] [10880:15448:20210929,002848.010:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-29T00:28:48] [10880:15448:20210929,002848.011:ERROR GameCrashUploader.cpp:47] GetUserStreamSources

more or less the same CrashUploaderLog.txt as @bruno.winter7.krause - nothing in it in particular.

System: AMD Ryyzen 5950X
RAM: 64 GB
GPU: ZOTAC GTX 1080TI AMP!-Series
2TB SSD, NVMe M.2

Would be great to play the game for more than one hour after queueing the whole day.

EDIT:
AV-Software: Acronis Cyber Protect Home Office, did turn it off now for 4h, will report in another edit how it goes.

Managed to play for 2 Hours on a rig at work with 0 issues, which spec is :

Ryzen 3 2200G - 8GB DDR4 RAM - GTX 1650 Super 4GB

About to test my main rig again for the first time today which is :

i7 9700F - 32GB DDR4 RAM - RTX 3090 24GB

Hopefully things have changed, but we will soon see… Queue is 2915 XD

That was fast, frozen after 4 minutes of Queue. Amazing!

Hi everyone,

We have escalated this issue and devs are aware of it.
They are currently working on this.

We thank you for your feedback.

Hope you all have a great one!

6 Likes

I have the same issue. After a period of time which can vary from a few minutes to an hour or so the screen goes black. I can still hear ambient sound but can’t see or do anything. I have to use the task manager to close the game.
I have only encountered this error once before in all the games I have played and that was Guild Wars 2. Exactly the same issue. I tried every forum and avenue. Lots of encouraging ideas but in the end nothing seemed to work. I had to give up playing Guild Wars 2. As far as I know the problem still hasn’t been fixed. I hope someone comes up with an answer otherwise I will have to leave the game behind and let my friends enjoy it without me.
If I find a fix to the problem I will let you guys know.

1 Like

Great to hear!
Looking forward to be able to actually play the game once the constant freezing issues are resolved. At the moment i avoid playing unless there is no server queue (at night).

Does this include just a straight freeze for a few seconds followed by a CTD with no error message?

Many of us on another thread see this in crashlogs:

[2021-09-28T10:27:21] [20124:6868:20210928,102721.615:ERROR process_memory_win.cc:73] ReadMemory at 0xb275f7b000 of 544768 bytes failed: Only part of a ReadProcessMemory or WriteProcessMemory request was completed. (299)

1 Like

Same issue. Happens every
time I recall to inn or run back into a heavily populated area. Occasionally it will even restart my pc.

<2021-09-30 16:12:30.412>: [Info] (AZCore): [Rendering] Present failed, error code -2005270523. Attempting to recover…
<2021-09-30 16:12:36.347>: [Info]: SerializeOptions: Success
<2021-09-30 16:12:36.347>: [Info]: SerializeOptions: Moving to C:/Users/kakas/AppData/Roaming/AGS/New World/savedata/temp_usersettings.javsave
<2021-09-30 16:13:00.439>: [Info]: SBufferPoolImpl::Allocate: could not allocate buffer of size 8568
<2021-09-30 16:13:00.440>: [Info]: SBufferPoolImpl::Allocate: could not allocate buffer of size 5232
<2021-09-30 16:13:00.440>: [Info]: SBufferPoolImpl::Allocate: could not allocate buffer of size 15552
<2021-09-30 16:13:00.440>: [Info]: SBufferPoolImpl::Allocate: could not allocate buffer of size 26592
<2021-09-30 16:13:00.446>: [Info]: SBufferPoolImpl::Allocate: could not allocate buffer of size 18336
<2021-09-30 16:13:00.446>: [Info]: SBufferPoolImpl::Allocate: could not allocate buffer of size 31752
<2021-09-30 16:13:00.447>: [Info]: SBufferPoolImpl::Allocate: could not allocate buffer of size 52800
<2021-09-30 16:13:00.447>: [Info]: SBufferPoolImpl::Allocate: could not allocate buffer of size 80616
<2021-09-30 16:13:00.464>: [Info]: SBufferPoolImpl::Allocate: could not allocate buffer of size 96

I’m on my third crash for no reason, it’s the same problems as the beta

Well, maybe you should simply not use recall, and visit towns only at nighttime (IRL). :slight_smile:

No go. Just happened again running into Everfall on Vingolf

Did you guys already try UNDERclocking your gpu?

I read about it a bit ago and tried it myself successfully, it looks like the lumberyard engine messes with your gpu stability.

For my 1080Ti Zotac AMP running -250 MHz on core-clocks and -400MHz on Memory clocks reduced the amount of freezes and crashes by about 80%. (so far at least)

tried that on my 2080 TI Asus Rog STRIX card still crashing :sob:

Sadly Its still happening for me, I tried to underclock it and it still fell on its arse.
I have a base speed of 1500ish and it turbos to 1700 on base and it insta-freezes on me in the queue prior to even getting into the game.

Still no fix yet! sob sob

Damn, i guess there might be even more going wrong under the hood than just some engine induced clock instability then. (In some cases)

I mean, I just went to my GPU program, i’ve done -354MHz on clock offset and -570Mhz on my memory clock offset. So far i’ve been queue’ing for 15minutes and no freeze.

I mean, If it works it works haha… If I can play it solidly for 2HRS, i’ll buy you a beer/equivalent currency no cap.

Thanks kevin, even if it doesnt :wink:

Haha, good luck mate i hope you also get to play some!

Might be a coincidence, but I changed to windows mode eventually - installed Borderless Gaming to get it back to fullscreen. No freezes since then.