Up until yesterday evening my game was always running completely fine. Some minor stuttering every now and then. But besides that: constant 60fps on very high settings.
Yesterday when I went to play a bit I was stuck at 8fps. The problem has percisted since then.
Thanks for bringing this to our attention and so sorry this is happening to you. Before we create a ticket we have some troubleshooting steps that might help. If the problem persists after the troubleshooting you can send a private message to me so I can create a ticket.
So I’ve tried everything in the guide. Ran a maleware scan, made sure nothing is downloading in the background, I even proceded to uninstall and reinstall the game from scratch (also updated gpu drivers, etc.). The problem is still percisting.
Another information that may be helpfull that I forgot about when writing the initial post: when all of this started two days ago, I noticed that all my settings had been reset. I am not sure why as I don’t know if an update was issued that day. But maybe that piece of information is good to know none the less.
And just to emphasize this again: the game was running just fine before that evening.
Changing graphics settings to low didn’t help anything. Same framerate as on (very) high.
That way we can receive the pertinent information to help you with this.
Be sure to have your game logs ready in case they ask for them:
Provide 3 logs from: Users\AppData\Local\AGS\New World\LogBackups
DxDiag report: Go to Windows Start search bar and type dxdiag. Click on dxdiag.exe. When green progress bar goes away, select Save All Information and save the file to their desktop.
Have a wonderful rest of your day! Stay safe and healthy!
