Hi, since the Summer patch my game intermittent Freezes up after some time playing. This can be 10 minutes or 1/2 hours. I never had any issues with the game since launch so was very surprised to see this happening.
Need to end the NW task to recover from it.
I ensured my graphic driver is up to date, verified local gaming files, Windows is up to date, sounds drivers up to date, checked disk, etc…
Nothing seem to help and getting a real problem where it freezes at any giving moment.
Also just reinstalled the game, after installation verified gamefiles and started the game. With login in to the game I got attacked (game froze up during chests run) and immediately froze up again.
Hello, same freez problem, cant play. After new patch.
when i join in game, start running and after 5 sec i have freez. Only end taks can help to close game.
I already delleted game and instaling back, but doent help.
I want to thank you both for your report on our Forums of this freezing problem you’re getting with New World. I also want to thank Drussix for sharing after the latest hotfix pacth you were able to recover from this error.
First, for this issue I want to confirm with you etomiha if you already applied the troubleshooting related with the AGS Files that are linked within New World:
Windows + R type in %APPDATA%
Go to Local and Roaming (Both files will include an AGS file) and open them.
Rename the AGS sub-folder ‘‘New World’’ to something different like ‘’_New World"
This will refresh the cache files within New World.
Re-launch New World.
If the problem persist after this troubleshooting, Due to the nature of this issue; I’d suggest you to please help us escalate this behavior of New World to the developer’s team contacting Amazon Games Customer Support using the link below so they can help you with your request including your logs; Keep handy the following information:
Character Name.
Region.
World / Server.
Computer Specifications.
Logs.
The previous troubleshooting we already made.
Here you are the steps to get this information just in case you need it:
To find the DxDiag:
Press Windows + R, type “dxdiag” into the Run window, and then press Enter.
Click the Display tab and you can see information about your video card under the Device section. Please write down that information.
To find the logs:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Thank you for all the patience and I hope the freezing error gets remove from your New World’s account as soon as possible. (づ ◕‿◕ )づ
Thank you so much for sharing the evidence of your freezing issue Vexerya,
I’m sorry you’re having this type of freeze behavior within New World; It makes it almost impossible to play. A couple of patches before I was able to recover from this behavior with the troubleshooting of the Internet Protocol Version 6 (tcp/ipv6):
Open Windows settings.
Go to your Network&Internet section.
Click Change Adapter Settings.
Right-click your connection (It can be either LAN or WIFI adapter) and go to Properties.
Scroll down in the menu until you found the option Internet Protocol Version 6 (TCP/IPv6)
Uncheck the box next to it and restart your computer.
Re-launch New World.
After that troubleshooting I also applied the steps of this troubleshooting as well:
Let me know if you already applied all these troubleshooting to keep searching deeply how to help recover from this error.
Thank you for all your feedback and specially your patience. ٩(◕‿◕)۶
If you have an Nvidia GPU, I found that the latest “game ready” driver was the cause of the same issue. I downloaded the more recent “studio” driver for my RTX 3060 and it has been working fine since Friday afternoon.
I still can’t play either. Just like you, I don’t enjoy summer update because my game keeps freezing. I cant play wars, oprs and even open world pvp freezes for me. This nightmare has been going on for 10 days now. I contacted live support more than 5 times. Each time they gave different response time for my tickets. However, 10 days later, I still have not received a single response about how long I should wait until I can play normally again, as it was before the update.
I am sorry to hear you are still having issues along these lines. Please note that, if the troubleshooting provided earlier in this thread did not alleviate this for you, the next step is to create a support ticket via the link on my first post as, unfortunately, we have no more troubleshooting we can conduct from this channel.
With that in mind and given how several of you are pointing out what is an unexpected behavior that apparently began after the last update, this thread would be better addressed in the Bug Reports section
I have moved the thread. Hope this helps and see you in Aeternum!
