Game is freezing/stuttering after the update

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  • What is your character name in New World: AmonIV
  • What server/world did you experience your issue on: Nysa
  • Describe the issue you are experiencing:
    After the update every time I go into a new area (fast travel) for the first ~5 minutes the game keeps freezing for between 1-4 seconds. I have noticed that the freezes tend to happen when one of the following things occur:
    1: New players come into my field of view
    2: Someone uses a spell effect for the first time (circle of healing, the hammer explosion, gravity well, etc.)
    3: I look at a player house for the first time
    4: Sometimes it just happens when none of the above happen but maybe I am just missing something
    Other than the freezing my game performance is the same as it was before the patch (same fps)
    Originally I thought this was caused by the large amount of players that are now playing but the freezes happen in expeditions as well.
    I am running the game from an nvme ssd so that shoudn’t be what causes it. I do however only have 8 gigs of RAM so maybe something happens there.
    The issue seems to be caused by some change in the rendering of the game since last update. The main things that I have noticed change since last time is that terrain has started loading properly since the update (before it would take minutes to load in properly)
    Also not sure if this is relevant to the same issue but I have noticed that sometimes when I see certain spell effects (mostly the hammer forward explosion) all leaves and vegetation around me would dissapear and quickly reappear again. I had one instance where while standing near the gates of restless shore (the ones going towards the fort) all leaves from trees and most vegetation disappeard and it would stay that way untill I moved away from that spot. I haven’t been able to reproduce the gates bug since then.
    I have tried verifying the files but it found no problem. Lowering my settings does shorten the freezes a tiny bit but even on all low they still happen.
  • Is this a bug or an exploit: bug
  • (if a bug) How did the issue effect your gameplay: It is pretty annoying to go around in cities and I can’t reliably do high mutations since I get killed during the freezes.
  • (if a bug) Were you able to recover from the issue: no
  • (if a bug) Please include a screenshot or video of the issue that you have experienced:
  • What are the steps to reproduce the issue as you experienced: load into a new zone
  • When did this happen? (Date and Relative time; please include your timezone)
1 Like

HEY man i have this problem too. are you playing game on pc or laptop?

On PC

The game has been rubberbanding all week.

i have the same problem.keeps freezing please fix otherwise the game is unplayable

Hello @AmonIV and welcome to the forums @ramikh13,

Thank you all for your input. I am sorry to hear you seem to be having sporadic crashes or disconnections.

Please try the following steps in order to troubleshoot this:

1- Please verify the integrity of game with the Steam integrity check
How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.
-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Ensure all your Windows and driver updates up to date.
8- Verify you are not using VPN or proxy services. (Note the use of VPN is not permitted when connecting to our servers).

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Aeternum! :wolf:

These freezing problems happened after the new update came. And also none of these things you said work.

1 Like

Hello @yusuf10,

I am sorry to hear you seem to be having this issue as well. Please note my next suggestion is to create a web ticket in order to have your data reviewed. Please do so via the link made available on my last post.

See you in Aeernum! :wolf:

Is it looks like your problem?

3 Likes

yes same this shape freezes

I sent the log files and dxdiag file to the support team. I hope it gets fixed

  • What is your character name in New World: Revenant Rage
  • What server/world did you experience your issue on: Ma na mana
  • Describe the issue you are experiencing:
    I get this problem as well, but it never unfreezes. I have to Alt+F4, pull up task manager, and then kill the game.
    Relaunch, and then it’s good for a few minutes. It can then re-occur after a Fast Travel.

Hello @Vexerya, @yusuf10, and @MJ_Tyderek,

I am sorry to hear you are having this issue. Please remember to send your details via the web ticket link on my first post to have our tech team look into it for you.

See you in Aeternum! :wolf:

1 Like

We are seriously back at the “verify your files” explanation? The lag in this game has been horrible from day one, people have shown their pings being bounced all over the world literally, and CoS was just shut down for maintenance with no notice after a huge day of lag and kick issues. It’s not us it’s the game. Please fix it.

2 Likes

Did the same thing as well as the troubleshooting, nothing fixed. And I still cant play today because of high latency issues AFTER THE PATCH 1.6.0 …

1 Like

This is exactly what’s been happening to me since the medleyfaire patch. Horrible experience that ruins immersion and makes the game unplayable. It’s fortunately not so bad in 5-person expeditions, but in towns and elite chest runs etc… it’s terrible.

2 Likes

I havent played for 5 days because it is unbearable. Ruins gameplay

1 Like

Bump! Same issue.

1 Like

Whatever they did in that small update has made the Freezing/Stuttering so painful. Basicly every death is a drop to 2 FPS for 20 seconds.

1 Like

same thing is happing to me but it very erratic and some time my screen actually shakes like it’s vibrating and the world ant still it happen in OPR A LOT and IN EXPODITIONS plz can we get some help i love the game but this stuttering it making it unplayable i can’t tank anymore because i usually stutter from abilities going off and it’s been since merge and even worse since update and also when the server is full it make it EVEN WORSE @Fenrirskoll

1 Like