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Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:
- What is your character name in New World: Kaerigan
- What server/world did you experience your issue on: Not in game
- Describe the issue you are experiencing: I bought the game through steam. The game keeps running after it’s closed, and doesn’t display in processes. The only way to close the game is to restart the computer. I’ve now logged over 5 hours on the game even though I’ve only actually spent 15 minutes making a character because I didn’t notice it “kept running” and if I wanted to return it, I would now be ineligible through steam because I’ve “played” for over 2 hours.
- Is this a bug or an exploit: Bug
- (if a bug) How did the issue effect your gameplay: Can’t return game now.
- (if a bug) Were you able to recover from the issue: No recovery recourse
- What are the steps to reproduce the issue as you experienced: Restart PC, run game, exit game.