Game Randomly Disables Both Monitors/Crashes Client - GTX 1080

Game Support English Support
1

I will be randomly running in the game getting 100+ fps and all the sudden both of my monitors turn off and say they aren’t getting signal (I’m guessing graphics driver issue?) and my game crashes at the same time.
Nothing fixes the problem except restarting my PC and getting back into the game, which ends up happening again after a while.

Windows & Geforce Experience drivers are 100% up to date.

Only ever experienced this issue with this game, only happens while playing. Game runs amazing other than when this happens.

CPU: Intel(R) Core™ i7-9700K CPU @ 3.60GHz 3.60 GHz
RAM: 16.0 GB Corsair Vengeance 3300
GPU: Nvidia GTX 1080
Direct X Version 12
Windows 10 Home 64 bit
120gb Western Digital Blue
Cox Digital Cable 1Gbps Gigablast Internet Service

2

Game settings set on High even though Very High is recommended.
Full Screen selected.
Temperatures are normal across the board.

Here is my CrashUploaderLog

[2021-09-27T17:21:04] [18612:18604:20210927,172104.357:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-27T17:21:04] [18612:18604:20210927,172104.358:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-27T17:44:29] [8544:7636:20210927,174429.215:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-27T17:44:29] [8544:7636:20210927,174429.217:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T08:05:10] [2824:15232:20210928,080510.947:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T08:05:10] [2824:15232:20210928,080510.948:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-28T18:21:11] [16460:14088:20210928,182111.061:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-28T18:21:11] [16460:14088:20210928,182111.062:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-29T00:03:10] [8648:3996:20210929,000310.423:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-29T00:03:10] [8648:3996:20210929,000310.424:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-29T09:58:23] [13084:7108:20210929,095823.856:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-29T09:58:23] [13084:7108:20210929,095823.857:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-29T10:39:41] [16212:2212:20210929,103941.646:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-29T10:39:41] [16212:2212:20210929,103941.647:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-29T10:51:26] [7872:4992:20210929,105126.670:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-29T10:51:26] [7872:4992:20210929,105126.671:ERROR GameCrashUploader.cpp:47] GetUserStreamSources
[2021-09-29T17:56:25] [12596:12712:20210929,175625.984:ERROR main_win.inl:27] Initializing windows game crash uploader logging
[2021-09-29T17:56:25] [12596:12712:20210929,175625.985:ERROR GameCrashUploader.cpp:47] GetUserStreamSources

I don’t know what any of that means but it’s supposed to help.

3

Bump

4

Do your fan speeds crank up when the screen goes black?

1 Like
5

I can’t remember. I’ve been waiting in queue ever since. Next time it happens I’ll pay attention. I want to say yes though.
Did you have a suggestion?

6

Game just crashed after 45 mins and the fans were definitely cranking

7

Please join us here in this thread New World Crashing my GPU - EVGA 1080 FTW - #115 by Tekmaniac

Post your logs and dxdiag logs there.

8

Your GPU might be heating up faster than the GPU fan is automatically adjusting

Install MSI Afterburner to lower your GPU clock and increase the update rate:

In MSI Update:
Move the Core Clock and Memory Clock sliders down all the way
Click the settings (gear icon) on the left
Check Enable User Defined Software Automatic Fan Control
Change fan speed update period (in milliseconds) to 1000

See if that stabilizes your game play. If you have a second monitor, move MSI Afterburner there and monitor your temp and fan speed

9

Thanks for the suggestion, at this point I’m willing to try anything cause nothing seems to work.
It’s either that or I flat out can’t play

10

Hello all

Please check the following for hints: Troubleshooting Frame Rate and Performance Issues - Support | Amazon Games, also you can try capped at 60 fps and high preset for graphics.

Thank you so much for your patience during this launch time.

11

This actually seemed to work for a little while. Maybe a couple hours, but it just crashed again the same way.
Would manually upping the fan speeds help even more?

12

I have tried every single suggestion in that article. Is there more in depth support we can get for this? Nothing is working.

13

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