Game shutdown when accessing storage

[Sidhe]

• What is your character name in New World: Mojave Ghost
• What server/world did you experience your issue on: Aukumea
• Describe the issue you are experiencing: Game shuts down all the sudden when accessing storage at Windsward
• Is this a bug? seems like it
• (if a bug) How did the issue affect your gameplay: every time I access the storage at Windsward after minutes of playing the game
• (if a bug) Were you able to recover from the issue: Had to re-launch
• (if a bug) Please include a screenshot or video of the issue that you have experienced: N/A
• What are the steps to reproduce the issue as you experienced: Play for few minutes, access the storage in Windsward
• When did this happen? (Date and Relative time; please include your timezone) 10/24/2022 all day

[Centeotl]

Sorry to hear this is happening to you.

I’ve moved this over to the support section so our support team can check into this.

[Fenrirskoll]

Hello @Sidhe and thank you @Centeotl for moving the post over,

I am sorry to hear you seem to be having issues with accessing storage specifically from Windsward.

Please try the following steps in order to troubleshoot this:

1. Please verify the integrity of game with the Steam integrity check
   How To run a Steam Integrity Check

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is better not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Aeternum!