The game is using my full bandwidth to download something when in game and it cuts out my internet for a couple seconds, during that time, I then get lag detected message in game until the game stops downloading and im kicked back out to the menu. this only started happening after the queue stability patch that ye put out a couple days after release, it never happened when i first started the game on release day until that point.
Ive tried every solution with opening ports and verifying files on steam, tried flushing dns etc, tried restarting everything. i have the game on low bandwidth mode, ive also report analytics turned off, ive tried a vpn and its still the same.
the game averages about 13kb/s- 55kb/s download and about 7kb/s-15kb/s upload speed normally.
but when new world starts downloading randomly it will use max speed of my internet and during that time i cant do anything, my discord will cut out, my browser wont load a webpage and when the game finishes using the bandwidth and the download is done, my internet starts to work again but then I have to rejoin the server because I got lag detected and kicked out.
im not sure what triggers it, It seems to be when I use my browser itāll happen but not sure, it could be just coincidence. can ye guys please try to fix this or does anyone have a fix?
it seems to download a small file, 26mb according to the screenshot below
Sorry to hear about this issue when the first steps to fix the stability on the serves are being implemented.
Thanks for sharing a big description of the issue and add the pictures!! For this case a normal troubleshooting will not provide any help. I will escalate this with the Devs and will post here any answer or solutions the can provide to me.
For the record of this process will be great if can provide your in-game Name and the logs.
Hope you doing great. I have the troubleshooting provided for the Devs for your issue. Please follow all this steps and confirm if the issue is fix. Thanks for the help and info provided!!
ā Instructions ā
First; verify in your PC:
Check for windows updates
Second; follow this steps.
Try to manually add exceptions to the Windows firewall:
1- Press Windows + R, type āfirewall.cplā in the Run window, then press Enter.
2- Click on Allow an application or feature through Windows Firewall, then click on Edit Settings.
Look for the game in the list of allowed applications and features. If it is present, make sure it is checked and that the Private and Public columns are checked. If the game is not in the list, you must add it.
3- Click on Allow another applicationā¦, locate and select NewWorldLauncher.exe, then click on Add.
Once youāve done that, make sure New World is checked in the Private and Public columns.
You can also ask for more details:
The type of connection the player has (wifi, cable, hotspot etcā¦)
thanks for responding but Iāve already done this solution since the problem started to happen, its still the same outcome. Iād ask you to send these threads also to devs as there is some responses in them that seem like they know what is happening, and even if they donāt the devs might have an idea and could add a fix instead of these generic firewall solutions that just donāt work. this is the only game Iāve ever played that has literally took over my bandwidth and dropped my internet connection
edit: I responded as Iām one of the ālinkedā other problem tickets.
I will assist if needed to troubleshoot. Iād even do it with someone on the phone to do exact testing to see if it can be replicated for an event. Iām willing to devote time to assist in fixing the issue. I love the game. I want to be able to play it but from what I see there is a network issue.
I have done all of that. Iāve turned off my firewall.
I have an IT Security background, and IT in general. Iāve done way more troubleshooting than you listed.
I know the problem. The game is sending a large amount of network data to connections that cannot handle it. You ignore ālow bandwidthā setting for TCP connections. The gameplay is using UDP.
This is like trying shove a waterfall down a garden house.
Game logs will be of little help when it is network traffic. There is zero information in them. Iāve looked at them.
I have Data that is useful, but itās going to be big, large, and not something I will put on pastebin as itās IP related information. It also will be too large for it. (60-100mb) per 15min of data packet capture. I can put it on my google drive and share that link via DM.
The data is network packet captures of everything the game sends to me. I donāt decrypt the actual data, but all the header information is sent over the internet. I have that and with it you can see traffic, what it is doing and the problems. This is how you troubleshoot network issues in real world situations. A developer can match up what should be sent when and where from the server and look at the kind of problems they are causing.
(The game causing a DDOS on itself)
TLDR: NewWorld has random data pushes that exceed 10Mbit and lower connections.
The data exceeds what can be handled isnāt acknowledged and then it pushes it anyways, causing duplicate and more traffic congestion. This isnāt recoverable in the time it takes to timeout. When itās busy itās constant.
I donāt know why you have massive data pushes. Location data of players is small amount of data. Unless there is something wrong like pushes all locations, every skill they hit within 1KM. Which shouldnāt happen as anything outside of someoneās visual range in game should never be sent unless needed (aka in a group). Itās wasted traffic.
You are absolutely right. Game shoves insane amount of data at user but whatās weird that wasnāt the case at the start and thatās not always the case for all players on same connection but different machines.
I havenāt got this issue at the start. First week I was impressed how responsive game was and there was little lag even in cities, wars didnāt felt all that laggy too. I think two maintenances ago problem started randomly happening and after last one itās almost constant in towns and random in the world. I donāt have any connection issues in other games. Of course I did all steam check files, firewall, advanced network adapter settings, bandwidth setting (on high setting it seems a little better, on low the worst), etc., no effect.
I can be only soul in weavers at 5 am (server Perseus so itās rather empty then) and from nowhere I get constant 7Mbps incoming traffic, connection gets cut off or rather throttled to 5500kbps by surprisingly wifi card (Intel(R) Wi-Fi 6 AX200 160MHz) and doom circle of lag detected starts. My wife on same router with same connection can play without issues at same time as I am getting lag detected and disconnected constantly. Some wifi cards and ethernet controllers just seem to not like what this game is doing, it looks like some protective mechanism. There are cases on this forum that game doesnāt dump all this data at you on other network adapter, some people with 100+Mbit connections changing to wifi from ethernet cable solved issue, with other cases VPN does the trick (thatās the most intriguing to me). There is really something weird going on. Itās more prevalent on lower bandwidth connections but I donāt think they are the only ones affected.
I still get those bandwidth spikes but when I changed to windowed mode my game stopped lagging and I am no longer getting lag detected also wifi donāt throttle anymore. I will play longer in windowed mode and see if it stays good or itās just coincidence. My connection can handle those bandwidth spikes but I am certain slower connections canāt.
It worked at first for hours. Then it stopped and when going back and forth between fullscreen and windowed it worked again but for few minutes. If I am determined I can play like that but itās not a solution. What also works is getting timed out and reconnected 3 times, after 3rd I donāt have lag for hour or so. What triggers lag the most is interacting with town board, I can literally waltz through town full of people, nothing happens but when I interact with town board few minutes later lag detected. Itās so bizzare like our chars have corrupted data or something and server ddosing you with too much connections and data which arenāt acknowledged and you get cut off.
Strange I have been restarting the game when it happens but hit or miss if that works. Pretty annoying regardless hopefully we get some feedback on the issue
Same. Often i get Lag detected, Game starts totally random to suddenly use my full bandwith sometimes it recovers after 30 seconds sometimes it wont end for 5 minutes or more or till the game disconnects youā¦its impossible to play tank / healer / pvp, and everything started with update 1.02, never a problem before, dont know what they did but whatever it was ruined itā¦
I did try this when I was playing though and it didnāt fix it for me, tbh I gave up on the game, itās been so long without a response from anyone and from posts and articles Iāve seen thereās a lot of problems with the game that makes me think that this issue will never be addressed
Was previously experiencing this issue once or twice a night during the first couple weeks of launch. as of the last few days its happening constantly, and today iāve experienced it three times back to back within seconds of logging in.
