Game will not load

  • System Information

OS - Windows 10 updated today.

Processor - AMD Ryzen 9 3900X

RAM - 64 GB GDDR4 4600

HDD Space - 500+ GB free.

Graphics card - EVGA 2080Ti Kingpin

  • Any Error messages you are getting.

No error messages.

  • What is happening?

The game loads immediately into the NEW WORLD splash screen and never progresses past that. No sound is made from the game and I never get to the part where the colored lines spiral across the screen.

I have to task manager end task to get it to stop and then steam still thinks it is running even after end task.

All my other games load fine and I can even load other games while New World is frozen on the splash screen. Discord and all other applications work fine with no issues while this is happening.

I did a verification on files one time and it let me play once yesterday. Trying to load it again today and same thing happens. Verification won’t fix this time so I completely reinstalled. Still doing the same thing after full reinstall. Rebooting the machine doesn’t fix it either.

  • Where are you in the process when you run into the trouble? (e.g. When I leave tutorial and enter the world)

The very first splash screen that you see before the colored lines move across the screen.

Additional information:

Upon closer inspection. The task manager shows the game using between 9 and 10% of my CPU and changing regularly. It’s currently using 4800 MB of ram and it is very slowly increasing by 0.3 megs every 10 to 15 seconds or so and while I have been sitting here monitoring this it finally decided to load the game. It took it about 15 minutes to fully load up for some reason.

Closing and reopening goes back to being stuck at the splash screen again.

Hi @Rashaka1!

I hope you are doing great!

I understand your situation and I apologize for the inconvenience.

There is one thing that I want to confirm, Are your GPU drivers up to date, so your NVIDIA drivers?

Also can you try and do a clean boot, here is a guide on how to do it. And after the cleam boot try to launch the game.

Looking forward to your reply! Take care! :smiley:

Yes, my drivers are up to date and the clean boot didn’t help any.

I should also mention if I did not that this didn’t start until the client update 2 days ago.

Hi @Rashaka1!

Sorry for the delay!

I understand, thanks for letting me know about the drivers and more info on when it started happening.

Lets try repairing the EAC, So go to your installation folder, to go there go to your steam library, right click New World, then properties, and browse local files. Find the EasyAntiCheat folder and go into it, after that right click the .exe and launch it as Administrator and repair it. Launch the game after that and let it run as long as possible to see if there is any error codes/messages.

Hopefully this helps and if not please let me know! Have a good one! :smiley:

Same problem here and when i just loaded a game after long time i got crash without reason

The error seems to have fixed itself after this last game update.

Hi @Rashaka1!

I hope you are doing well!

Thanks for letting me know, and I’m glad it is fixed now. :smiley:

Take care and happy holidays!

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