This game has been working fine for over 1000 hours of play and tonight it crashes when it launches. I verified the file integerity, uninstalled and reinstalled…wtf is this???..so frustrated???
Hello @Shawnmckeough, hope you’re doing well.
I’m sorry to read that your game is crashing with this error when you’re launching it, you mentioned that you’ve tried verifying the integrity of the game files and reinstalling the game, if you haven’t already, please try the following steps to toggle IPv6 and confirm if you’re able to launch the game without crashes:
- Open the Start/Windows menu then select Settings
- Select Network and Internet
- In the Status section, select Change adapter options
- Right-click your network connection then select Properties
- Uncheck the Internet Protocol Version 6 (TCP/IPv6) box
- Restart your PC
If after trying this you’re still experiencing this issue, please contact us through the Amazon Games Support website so we can investigate this further, you can do so through the following link:
Please let us know if there’s anything else we can help you with, have a good day in Aeternum.
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