Games freezes especially when servers are full

When servers start filling up in NA east (i.e. towards 7-8pm), ill be playing happily and all of a sudden game freezes. I then need to alt+f4 AND close from steam menu then restart only to end up in a 200+ person queue. I’ve reinstalled many times, checked filed integrity, made sure all my pc parts were running as they should. updating windows, ddu’ing and reinstalling drivers and pretty much any other issue that may be causing this. This has only been a problem since medley fair patch. It has to be addressed as I am not the only one.
Note: Yes my hardware specs are mint so no its not my pc. Ryzen 7 5800x3d, evga 3070ti ftw3, msi b550 mpg all on a wired 400+mbps connection.

Ingame name: Filthy animal
Server: Orofena
When did this happen?: Every night since fair update
Type of issue: bug

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Welcome to the New World forum community, Fiithy_animal.

Sorry to hear you’re having issues while entering Aetrenum. :frowning:

I’ve moved this over to the support section so our support team can take a look into this for you.

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Hello and welcome to the forums @Fiithy_animal and thank you @Centeotl for moving this over,

I am sorry to hear you seem to be having sporadic freezes. Here are some other basic things you can troubleshoot:

1- Please verify the integrity of game with the Steam integrity check anew
How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.
-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Verify you are not using VPN or proxy services. (Note the use of VPN is not permitted when connecting to our servers).

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Aeternum! :wolf:

You are not alone… Game Freeze ..... Again - #10 by Susan_Ivanova

As stated in my post I have done each and every one of these (having seen this exact copy/pasted message on another board i did every step). Please take the time to read the posts instead of just copy pasting the same generic message please and thank you :smiley:

Hello @Fiithy_animal,

I am sorry to hear the basic troubleshooting did not work for you. Please note your thread was read in full and given the troubleshooting available for your issue, your next step is to file a ticket via the link provided in my first post.

See you in Aeternum! :wolf:

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