Getting 150+ more ping that what I should have

[Sinner88]

Hello there, since the update that happened in November my ping jumped from 60-70 to 230+
I tried all trouble shooting I found on the internet nothing worked, called customer support and nothing there too and I’m still waiting.

My ping on character selecting screen is 68 as you see from the screen shot provided however when I’m in game it shows my ping is 230+.

I’m a bow user and with this ping I cannot play like this.

I made test by making a new character in all servers

In game EU and US server always have 150-170 added to the actual ping showed in lobby
while all the other servers show 10-20 difference between lobby and in game

screen shots provided as an example

EU servers

and for the last few days this my ping

AP southeast servers

no matter how many times I refresh in lobby my ping is always close to these numbers nothing like it is showing in game

[hkmisquith]

Hello @Sinner88 ,

I’m sorry your having issues with high latency after the latest patch.

Unfortunately this is a known issue with few players, but the good news is our Devs team are aware of this and working on a fix as we speak.

You can also try the steps mentioned below and check if it help resolve your issue -

1. Restart your PC and disconnect the power to your Modem and/or Router for 60 seconds.
2. Reconnect the power and wait for the internet connection to be restored before powering your PC back on and attempting to access the game.
3. Try switching from a Wireless connection to a Wired one (if possible).

If that doesn’t help, we’ll need to completely reset and refresh the connection your computer has to the internet:

1. From the Start menu, begin typing ‘cmd’.
2. In the results that populate, right-click the Command Prompt result and select Run as administrator.
3. Type ipconfig /flushdns and press Enter. Wait a few seconds and when the command prompt appears, proceed to the next step.
4. Type ipconfig /registerdns and press Enter.
5. Type ipconfig /release and press Enter.
6. Type ipconfig /renew and press Enter.
7. Type netsh winsock reset and press Enter.
8. Restart your computer.

Also checking some players run DDU and reinstall drivers and that seems to work for them, so you can give it a try.

Here is a post with a possible solution kindly try this step as well -

A possible fix for the Network Lag Issues (Worked for me) .

If the issue still persists after trying these steps reply back to this post so that we can further troubleshoot it.

I hope this information helps!

Happy New Year and I wish you lovely holidays!

Take care.

Cheers!

[Sinner88]

already done all that nothing works, gave support latest 3 logs and Dxdaig file

still waiting for a replay

I just want you to see that in lobby my ping is normal it only change for EU server and while in game

other server ping is too high for me as you can see so I cant play on them
EU says my ping is 60 which is fair as any other game I play only on EU server
but when I’m in game my ping is 240