this issue is with EVGA cards and are a failure from the manufacture side
I have an MSI though, still had an issue. the 3080 or whatever that Jay covered was manufacture side yes. But that still doesnt cover me or my brother.
Just curious; have you tried physically disconnecting your 2nd monitor and firing up the game to see if the behavior persists?
the reply i made was for mpburch and the video jay covered was also EVGA and so far i havent heard of same issues with other cards than EVGA.
is there any errors in event viewer?
Hello Cloud,
Please accept my sincerest apologies in regards to your experience with New World. If the issue has not yet been resolved I would like to request you to try and run the game in windowed mode to see if that helps.
Please follow the steps below to launch your game in windowed mode as you were not able to view the new world menu for long enough to change the settings through there:
- Right click on the New World icon on your desktop.
- Select Properties.
- Go to the Shortcut tab. (If the shortcut tab is not available please go to your steam installation directory for new world and create a shortcut from the game’s executable file.)
- At the end of the Target line add: -window
- Apply and close.
Please also try using one monitor and check if the game is running with display as normal or if the issue is still persisting.
No I have not attempted to disconnect the second monitor as of yet. Will do so and update this comment
Thankyou. I reset my pc and reinstalled windows and downgraded from windows 11 to windows 10 just incase their were conflicting drivers or something. I will attemt your solution if the issue continues and update this comment. Thankyou
After resetting and reinstalling windows. Downgrading from windows 11 to windows 10. Sofar I have had no black screen issues or any other stability issues. My gpu is actually performing better than what it was before the reset.
UPDATE: After playing a bit more this afternoon, black screen happened again and therefore reinstalling windows did not fix my issue. will attempt the solutions now
i have the same problem it happens to me once or twice a day
my specs are
CPU: intel i5-9400f
RAM: G-skill 16 gb
GPU: MSI GTX 1660 TI
sometimes when i alt-tab i could hear the sounds lagging then either the screen freezes and i have to manually turn off the pc or display port not connected
Hey Cloud!
Thanks for keeping us updated. Do let us know here if running in windowed mode helped in resolving this issue. Looking forward to hearing from you again 
.
I did a bit of research and saw that the GTX 1080 ti requires 600W power supply (Info provided by nvidia). I currently only had a 530W power supply. I went out and purchased a 650W power supply. Will see if this fixes the issue or not. I assume it will because it did feel like a GPU power issue and the GPU was working perfectly on another power supply before I took over it.
Will update if the issue persits.
Welcome to the show. Ive been unable to play for over 3 weeks now, since before Christmas, because of this same error. There are actually hundreds of people experiencing the same thing and it isnt being resolved. AGS has no solutions for us and isnt addressing it, so you arent hearing about it until it happens to you.
Its insanity. Multiple tickets open and silence. Like literal crickets from support. And they wonder why people are flaming the game and quitting? Im on a gtx 970, game was working fine until december update. My computer runs all other games perfect and I even edit high end resource intensive projects in Adobe Premiere Pro, with zero problems.
All Im sayin is keep pulling your hair out, but dont get your hopes to high. Im a fan of NW but not a fan of the deception and plain disregard for the plethora of players with the same crash issues.
They need to finally step to the plate and admit they dont know the answer instead of blowing us off with mindless troubleshooting that has proven to not work for anyone.
Good Luck. Hope you get it fixed.
Sorry to hear your frustration. Before upgrading to the 1080 ti, as I mentioned above I had a GTX 970 just like yourself. (Rest of specs are in the first post). I never had any issues with the game (including december patch) on the 970 other than very bad fps in some areas of the game but that is understandable.
The reason I was getting black screens once upgrading to the 1080 ti was because my power supply couldnt supply enough power to the gpu and the rest of my system. 1080 ti has a is recommended by nvidia themselves to have atleast a 600w power supply and when I was getting black screens I only had a 530W power supply. After trying everything I could software related and hardware related without buying anything, I bought a 650W PSU, installed it and havent had a black screen since or any other stability issues.
I see a GTX 970 has a recommended PSU wattage of 400 +. It may be different for your situation, but in my situation and most of what Ive read online with other people getting black screens it is not AGS’s fault, it is usually their own hardware or some software glitch/driver errors. Hope this helps.
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Hello Cloud!
It’s really great to know that you have been able to pinpoint the cause of your black screen issue, and that it has been resolved. Please let us know if there’s anything else that you need assistance with. Till then, happy adventuring in Aeternum 
So you are excited Cloud was able to pinpoint, but no response to my wall of text? No assistance? No help? Been almost a month now. This is Ludacris!!!
Have you tried making your own forum post?
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Hello kurtcaceres,
I apologise for any disregard that you have felt was shown towards your concern and for the inconvenience caused thus far. You have mentioned that you have been unable to play for 3 weeks so I would like to know of what troubleshooting steps you have tried thus far. I would also like to request you to contact our live customer support via the following steps:
- Please go to Support | Amazon Games.
- Select your preferred language from the dropdown at the bottom left of the screen.
- Select “Contact Us”.
You will surely be assisted to the best of our ability.
I have performed all those actions. I have multiple responses from customer support with the same answer: " AGS is aware of the issue and working hard to fix".
I mean, c’mon, thats an obvious stall tactic. Ive been waiting closing in on a month now while I slowly see the NW population die before my eyes.
hello @kurtcaceres,
I’m sorry your having issues with game crashing and it still not resolved.
Can you please provide me with your case ID if you have already had a ticket from our support team? so that i can check from my end.
If you do not have a case ID I would suggest you to contact our live support New World - Support | Amazon Games with supporting information that is game logs your character and server name along with any information which will be vital to how the issue started and reproducible.
once you have the case ID we can track your issue until the issue is resolved.
I hope this information helps!
Cheers.
Hey y’all,
I have been beating my head against the wall over this issue and after hours and hours of Alienware support we determined it was my monitor. I have the Alienware 34 curved monitor and somehow it went out. Black screens were happening anytime I used the graphics card. Finally I grabbed my sons monitor from his room, and no black screens. Wtf!
Alienware (dell) warranted and should get the new one tomorrow. Was literally the last thing I thought it could be.