Getting kicked out of game for bad log in

[onyxlarue]

I keep getting booted out of game for bad login or suspect account and it is after about 5-6 min

[Firus]

Hi @onyxlarue, welcome to our forums!

My apologies to hear you’re experiencing a discconection issue when trying to play New World,

Let’s try with the following troubleshooting steps just to discard possible issues or corrupted files:

1. Ensure your video drivers are up to date.
2. Set Windows power settings to High Performance.

• Press Windows + R, type “powercfg.cpl” into the Run window, and then press Enter.
• Select the radio button next to the High performance power plan. You may need to click Show additional plans first.

3. Adjust your in-game video settings. (sometimes just changing them back and forth will reset the issue)
4. Clean boot Windows by following these instructions:
   How to perform a clean boot in Windows (to reduce startup applications/Check for Malware).
5. Reset your video driver software to the default settings.
6. Check for evidence of overheating.
7. Repair or Reinstall the EAC
8. Please verify the integrity of game with the Steam integrity check
   How To run a Steam Integrity Check

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Aeternum!