Give my friend his account back!

[Dark_Knighty]

He has been given the run around from several levels of support for almost 24 hrs now. Free Boh. His account was lost in the merger between Yggdrasil and El Dorado. I have video footage of his account in many wars I’d be willing to share as further evidence to the incompetence

[JakeL]

He’s already in contact with the right people. Making more threads generally doesn’t help

Character gone after server merger

My Character who was on Yggdrasil is no longer shows up on my character selection screen at all. During the merger and for a couple of hours after it was “complete” there was a world under maintenance message next to that character. Now it is just gone and the character creation button is there in its place. This was a level 60 character on yggdrasil…character name Boh. any info on this would be appreciated

[Wyvernn]

Hello @Dark_Knighty,

Welcome back to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

As @JakeL kindly mentioned your friend is already in contact with the right support and his case is already being worked on, sadly add more posts to the forum won’t have any effect, I can recommend you to hold for his post resolution.

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!