Golden Rage Skin not showing in my inventory

[deadjosh13]

Character: Kairodnes
Server: NA East Oceana

I have redeemed my golden rage armor and Lavender Blossom gear but in game it says I don’t own the skin even though clearly I have redeemed it screenshot provided:

[Lazer]

Hello @deadjosh13,

I’m sorry for this please contact our chat support Contact Us | Amazon Games in-game issues, to escalate this, they will need personal information to pull up your account also these screen shots will be useful for them and also have your in-game logs and DXdiag ready to email them also,

in-game logs:

https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85

1. Press Windows+R on the keyboard, type %localappdata% and press enter.
2. Open the most recent file from this folder: AGS/New World/LogBackups.
3. Send the logs file that you see in the LogBackups folder…

DXDiag.

The instructions for generating a DXdiag can be found in this link: Open and run DxDiag.exe. (Open and run DxDiag.exe)

Hope you have a lovely day, take care.

[deadjosh13]

Hello,
I have already contacted Chat Support about this. They instructed me to post this in the fourms.

[_Krighton]

You’ll be instructed to post in forums if you go back to customer service. This is their feedback loop to make you “go away” out of frustration.

The 2 departments are million miles away and don’t communicate with each other and do not have a standard process set of processes to get this stuff fixed and worst of all, no way to get anyone on the dev team to fix it.

Trust me when I say there really isn’t anything you can do at this point if you done both actions as instructed. They’re just not organized on either end.