Got inside Everfall House but can't pick up some items

[Mayumi_Pop]

• What is your character name in New World: Mayumi Pop

• What server/world did you experience your issue on: Tir Na Nog

• Describe the issue you are experiencing: I can’t pick up house items

• Is this a bug? (If this is an exploit, please follow the steps here: it’s a bug

• (if a bug) How did the issue affect your gameplay: I can’t redecorate my house

• (if a bug) Were you able to recover from the issue: No

• (if a bug) Please include a screenshot or video of the issue that you have experienced: yes

• What are the steps to reproduce the issue as you experienced: Trying all angles to pick up the house item
  

  
  
  
  

• When did this happen? (Date and Relative time; please include your timezone): Today, after the maintenance, October 20, 2022 at 12:10PM

[Kandy]

Same thing here - can’t even hover over them to pick them up. was the back porch on this T4 across from the loom.
Would be nice to have a “pickup all” (with a second confirm “are you sure you want to remove all housing items and place into inventory”)

[ODijin]

I’m having the same issue in monarch’s bluffs, even worse for me because i cannot interact with 2 of my trophies

[Luxendra]

I feel like this may have been the result of last night’s patch: [Downtime] October 19th/20th, 2022

[Notice] Everfall Housing Issues

We are currently investigating and working on fixes to some of the houses in Everfall. While we are preparing to incorporate the fix in an upcoming update, please refrain from placing housing items in your Everfall houses. All furniture placed in Everfall houses between the Brimstone Sands release and our next update may become stuck or misplaced after the fix is applied. We will update this notice once we have more information as to when this fix is coming.

If there are items that are stuck, I’d recommend reaching out to our Support team to see if they can assist. I’ll move this over to that section.

[Mayumi_Pop]

That’s very insightful of you! Yes, I believe that there should be a second option, “Remove ALL housing items”.

@Luxendra, hello there. I think Kandy did a very good suggestion.

[ODijin]

My house is not in everfall, but it could be a similar issue

[Koios]

My house is in Everfall. The one next to the forge and even with the fix, numerous of my items are still in the walls or the floor.
I support the idea of having a “move all items to bank” option in the housing in order to solve that kind of problems.

[Ymrith]

I am posting here coz i am having the same problem but in a bit harder way.
I cannot recall to my Windsward house due to “Server error” as the tooltip says.
If i Manually enter my house is totally Empty, all major Trophies Gone.

Server: Barri
Character: Ymrith

Please take a look if possible

[Mayumi_Pop]

HI Luxendra,

The same problem persists and I still cannot pick up the items.

Thank you.

[johnnymc]

I’ve successfully removed items inside walls and floors from my house in EF.

My main issue is in Monarch’s Bluff:

What I don’t have is a solution to the 3 Mother’s Milk statues floating above where the porch was before being shortened. I cannot select them as they appear to be out of the house boundaries.