Group Finder Not Working

****** Please make sure you fill out the following information before submitting a report ******

Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here

To report a player or company for Code of Conduct violations, please do so here

  • What is your character name in New World: Flick My Bic

  • What server/world did you experience your issue on: Myrrdin

  • Describe the issue you are experiencing: Getting an error message when trying to create group finder lobby.

  • Is this a bug? (If this is an exploit, please follow the steps here: [Dev Blog] How to Report Exploits - Updated)

  • (if a bug) How did the issue affect your gameplay: Can’t create group finder lobby to do dungeons

  • (if a bug) Were you able to recover from the issue: nope relogging and restarting steam doesn’t fix

  • (if a bug) Please include a screenshot or video of the issue that you have experienced:

  • What are the steps to reproduce the issue as you experienced: Try to make a group finder lobby

  • When did this happen? (Date and Relative time; please include your timezone) Nov 6 2 AM EST

still an issue after multiple relogs/steam restart/pc restart and integrity check etc

bump. @Aenwyn

Hello @postedheavily,

I’m really sorry about the Group Finder issue you’re reporting, we know that this issue has been around for quite a while and I can assure you that the specialized team is already working on a solution for this, on the mean time and to help them gather more information I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to complete the report list and add the link to this post as well as the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.


  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!


It was the Lobby Description text that says my name. If I edit it and change it to literally anything other than “_____ name’s lobby” it lets me create the lobby.

1 Like

This topic was automatically closed 21 days after the last reply. New replies are no longer allowed.