I have been playing since game started normally playing like 21 fps
Today starting the game it works slow as hell like 5 fps same lap that used to work it . Idk what happened to the game it also doesn’t let me in and keep loading sometimes . Help plz can’t play
Hello @famousphantom11,
I’m sorry that you’re facing this FPS issue, let me share you some steps that can help you with your current concern:
Please try those steps on these links and in case the issue still persists I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
- Go to Windows Start search bar and type dxdiag.
- Click on dxdiag.exe.
- When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
- Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!
Cheers!
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