Hi, I would like a hand for uplifting ban cause web ticket just keep responding with automated replies

I really hope someone can help me through this misunderstanding. Web support really don’t help, they just basically keep replying in a generic and automated manner without giving any solution.

I was making a joke about top coin sellers in server (somewhat like leaderboards thats coming next patch). That was obviously a joke, related to the upcoming leaderboard next patch about ranks.
I remember it was like
“Top Coin seller A, B, C, D and pm them for cheap prices!” something like that

But system probably detect it as myself selling/advertising my coin to be sold.
I got ban instantly and permanent for Selling - Real Money Trading.

Here’s the issue:

  1. I wasnt even advertising that I, myself, selling coins
  2. That was a joke trolls obviously
  3. No proof that I am selling coins or buying or whatever it is
  4. No proof I am advertising it anywhere else in-game or any platform, you won’t ever find me selling/buying coins
  5. I never did anything that violate code of conduct, EVER, playing over 1 year and got clean record

But somehow:

First response


Second response

Third response

Fourth respond

You already can tell, something’s off on this web ticket support team.
So, please moderator/whoever that able to hand this to the moderation team.

I never did any violation, and will never do.
I love this game, been playing for over a year and got 4,5k hours on record
I would never, ever, risk my account that I’ve spent a lot of time and resource to grind this game just to lose it.
0

I hope you can considerate how beat up I am, after this nonsense.
Trying hard to get my account back, I love New World and would keep this game enjoyable for everyone.
Give us proof that you actually care to problems like this.

Happened before, people were actually got ban uplifted because moderator in this forum helped!

And this guy, also did the same mistake (joke) I did recently. And he got the permaban removed!
Being un perma banned - Game Feedback / Game Feedback - New World Forums

Thank you for your care and please help me as best as you can!!!

Hello @testutop,

Welcome to the forums. :bouquet:

Hope you are doing well.

I’m really sorry about the ban issue you’re facing,

Currently, neither we on the Forum nor the live chat team can review or see any information related to a Ban Appeal. As it is reviewed by our specialized team through the ban appeal form.

Also I can assure you that every report is being analyzed with extreme care to avoid a wrong ban and for some reason you think we made a mistake you can always open a ticket to appeal the ban and we always will help you:

If you need assistance in any other issue please do let me know.