High Loading Screen Times with good PC Specs

[iAtom]

When posting for help if will help in troubleshooting if you can be sure to include:

• OS : Windows® 10 64-bit
• Processor :AMD Ryzen 7 3700x
• Memory : 64 GB RAM
• Graphics : NVIDIA® GeForce® RTX 2080
• Network : Broadband Internet connection
• Storage : 1TB NVMe SSD
  No error message. Simply stuck at the black screen that shows New World right when you open the game. Starts fine on PTR, only the normal game does it break. Takes ~10 minutes to load in, while on PTR it is instant.

[Wyvernn]

Hello @iAtom,

Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

In order to review your case I can recommend you to check the following link:

Troubleshooting Frame Rate and Performance Issues - Support | Amazon Games

As well please try the following:

1. Navigate to the following File Path: \Users*username*\AppData\Roaming\AGS\New World\savedata.
2. Delete ONLY the usersettings.javsav file.
3. Launch the game.

If that doesn’t work try this:

1. Run a Steam Integrity check. Steam Integrity Check.
2. If the Steam Integrity check comes back with no errors or corrupted files found, continue with general troubleshooting steps.

And if after doing all that you’re issue is still there I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games to create a support ticket and review your case deeply.

Please make sure to have the DxDiag and Gamelogs ready once you reach support, you can pull it following this steps:

DxDiag report:

• Go to Windows Start search bar and type dxdiag.
• Click on dxdiag.exe.
• When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

• Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!