So I was just forcibly closed out of a conversation with a customer support rep after waiting in line for over an hour.
The conversation went as follows:
- You are now connected to Jose from Amazon.com.
Me [12:52:55 AM] : Issue: New World - Technical: Something Else
Me [12:53:10 AM] : Hello
Jose [12:53:41 AM] : Hello, my name is Jose. I’m here to help you today.
Me [12:54:27 AM] : So I died while in game, and in the process of loading back to a town, the game refused to load the town in. So I restarted.
Me [12:54:58 AM] : Now I cant get back in due to an error that reads “Timed out while waiting for the server to spawn the player”
Jose [12:56:37 AM] : 1.Use the ESC Key
Jose [12:56:37 AM] : 2.Choose the option that says Submit Feedback
Jose [12:56:37 AM] : 3.Detail the issue or the bug that you have in this situation
Jose [12:56:37 AM] : 4.Submit it
Jose [12:56:49 AM] : in this case you need to make this ticket inside the game
Me [12:57:25 AM] : I cant get inside the game to make a ticket.
Me [12:57:33 AM] : Thats the entire issue.
Me [12:57:59 AM] : If I could get into the game, the issue would be solved
Jose [1:00:02 AM] : in this case try to do this one
Me [1:00:35 AM] : Huh?
Jose [1:00:47 AM] : Pleae try this trouble shooting for this error
Jose [1:00:47 AM] : 1-From the Start/Windows Menu, select Settings.
Jose [1:00:47 AM] : 2-Select Network and Internet.
Jose [1:00:47 AM] : 3-In the Status section, under Change your network settings, select Change adapter options.
Jose [1:00:47 AM] : 4-When the Network Connections window opens, right-click your network connection.
Jose [1:00:47 AM] : 5-Select Properties.
Jose [1:00:47 AM] : 6. Scroll to Internet Protocol version 6. 6-Uncheck the Internet Protocol Version 6 (TCP/IPv6) box.
Jose [1:00:47 AM] : 7-Select OK to save your changes for the selected network adapter.
Jose [1:00:47 AM] : 8-Try launching the game again. A PC restart may be necessary.
Me [1:02:28 AM] : The issue is not my network. The issue is with the server itself. It is reading my character as still logged in in game, and is preventing me from loading in.
Me [1:02:54 AM] : I have tried all of the solutions that you’re copy/pasting from your troubleshooting FAQ/script.
Jose [1:05:02 AM] : in this case that the only information that i have for you regarding this issue we have troubles with the servers right now and we are try to solve that as son as posible
Jose [1:05:13 AM] : so you need to wait the server its on again
Me [1:05:35 AM] : Is there someone else I can speak with?
Jose [1:06:23 AM] : no im the last person here in this channel so i gave you the all information i have on my resources
Me [1:07:47 AM] : You’re telling me that in the entirety of Amazon, a company composed of hundreds of thousands of people, you are the only person answering tickets? I would like a supervisor.
Jose [1:08:31 AM] : thats right
Jose [1:08:43 AM] : i am my own supervisor
Jose [1:09:20 AM] : and i told you need to wait the servers will be on and working normally
Jose [1:09:32 AM] : thats the only option in this case
Me [1:09:41 AM] : The server IS on. I cant get into the thing.
Jose has left the conversation.
So first off, what the actual fuck? Basically, the dude said he was his own supervisor, and I was told to basically just shut up and take it? And on top of that, he just decided that he was done with the conversation and left?