House is Gone After Patch, Take 2

I originally submitted this under the Game Support section, but someone from Customer Service just asked me to repost the same thread here as a bug.

  • What is your character name in New World:
    Cayto

  • What server/world did you experience your issue on:
    Midian is where it first occurred, but I’ve now moved to Yggdrasil

  • Describe the issue you are experiencing:
    A little over a month ago, after a patch, my house in Monarch’s Bluff was gone. All of my furniture was transported to my pack. I could not use any of my house benefits. I couldn’t recall to my house and I lost my additional storage space. For about a week or so it still looked like I owned the house when I would go up to it and look at the current residents, but if I clicked “T” it would only give me the option to re-buy the house; I could not enter my house.

Now when I look at the front of the house, though, I’m not even listed there. It’s like I’ve been completely removed.

I should note that this was not the result of my not paying the property tax. I had just paid my property tax about 2 days earlier when this happened.

  • Is this a bug or an exploit:
    Bug

  • (if a bug) How did the issue effect your gameplay:
    First of all, it’s affect. Sorry, that mistake bugs me. You should correct your template.

Second, how did it affect my gameplay? I left Monarch’s Bluff and all of my stuff that was in storage there has basically sat unused because there’s no convenient way for me to get there. I had to buy a new house in Everfall and so I’ve basically been playing down 20,000 coin for the past month.

  • (if a bug) Were you able to recover from the issue:
    Sort of, I bought a new house and moved on. But I’d really like the 20,000 coin back.

  • (if a bug) Please include a screenshot or video of the issue that you have experienced:
    There’s not much to show you except that I don’t own a house in Monarch’s Bluff anymore.

  • What are the steps to reproduce the issue as you experienced:
    I dunno, screw up another patch and see how many more people lose their houses?

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