Housing item disappeared

barri - eu center
recently changed house in everfall and i noticed that my major loot trophies, major minings in storage and a Dryad Grove Sapling disappeared, im not sure about other items but i noticed those after changing the house;
those items may have been lost before the house was moved

tried relog and already searched all other storages
missing items happend before but none of them had value for me to report

Me too

you are in barri? when this happend? did you change house?

yes at 21:00 loose trophey and more item

Hello @emmzed and @akira84 ,

Greetings! :handshake:

I am sorry to know that your items have gone missing unexpectedly.

Kindly try the following-

After performing this kindly check the storage containers (by going to Map → clicking on a town → looking at your storage ) and bags. Also perform a cross check once for trade of the items by going through your trading history in the trading post.

I hope this works! :sparkles:

Take care

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Thanks for the reply, I tried them all, still can not find the items, I think they are gone forever! :frowning:

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Hello ! :slight_smile:

I hope you are doing fine today.

I am sorry to know it didn’t work out @emmzed :frowning:

I request you to raise a web ticket or contact live support so that they can create a ticket for you from the link below-

To raise a ticket, at minimum, provide the most recent log, but preferably provide 3 logs from: Users<username>\AppData\Local\AGS\New World\LogBackups

These are the instructions for finding the in-game logs:

  1. Press Windows+R on the keyboard, type %appdata% and press enter.
  2. Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
  3. Paste the contents of the file into a .txt file.

Thank you for your patience! :innocent:

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