How can I get my appearance back?

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Hello! My beard disappeared after the December update. How can I get my appearance back?

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Hello @Alex_Vict, i hope you’re doing great!

Welcome to the New World forum.

I’m sorry to hear about the problem you are experiencing with your character appearance. Please contact us via our live support channel so we can investigate your problem further:

Have a nice day! :grin: :crossed_swords:

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