I think they are not capable to rollback because honestly rollback should never take 8 hours.
Im gonna laugh so much if rumours are true and they try to rollback only characters which received extra gold because thats endless loop and impossible.
You rollback guy who got extra gold, well u need to rollback guy who sold something to this
first guy, well if this guy bought something with gold what he got from first guy, u need to rollback third guy sold something to second guy and etc etc…
I for real hope that is just funny rumour and not reality.
I mean, most of us here have played other MMOs and I think it is fair to say they have all had to do server rollbacks at one point during their lifespan. I remember playing one called “Rohan: Blood Feud” (turns out, not LoTR related) and they did a few server rollbacks in my time there - none of which took this long!
And in most cases (industry standard) you take snapshots before ANY major patch, in case shit hits the fan, you load the backup again. Using AWS this is pretty damn easy IF you made the backup, since that is one of the selling points of using their infrastructure. The biggest one being scalability and availability.
You always avoid partial rollbacks since they are basically impossible to do right and full backups are rather easy since every single table gets redone from scratch.
I just don’t get it, they added PTR to test any updates, to use community guidelines and staff and they just do something with main servers without any testing and f this up like always. I really don’t understand what is going on, I mean do they even have people as testers, Do they actually use some test servers to check any update or fix they wanna use in the future?