How to email or file a complaint about bad customer service reps?

Game Support English Support
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Twice now I have waited 70 minutes or more for customer service, only for the rep I am connected with to end the chat without solving the issue or saying goodbye.

Is there an email or anything NOT for support but to report their reps ending the chat early?

The issue I am having is the “server timed out while waiting for server to spawn the player” which is not a client side problem, and they end the chat after unhelpful basic troubleshooting (reboot the game, check your firewall).

2 Likes
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Hello @Zamaza,

I’m so sorry for the experience you had with customer service.

We have a quality team so if they disconnect the chat they will see that so you can be sure that those kinds of situations are going to get reviewed.

Now with your issue is most likely to be a capacity server situation and that is going to get corrected by the devs team, If you want I can send and explain the situation to them but for that, I will need your character name and server name if possible.

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It is not a server capacity issue. There is no queue.

Server: Neno Kuni
Character: Zamaza Bonestorm

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Sorry @greenvcs didn’t @ you.

Server: Neno Kuni
Character: Zamaza Bonestorm
Issue: When selecting character to log in, “server timed out while waiting for server to spawn the player” error shows.

There is no server queue and others in my household are able to connect to the server Neno Kuni. If I try my character on their computers, the result is the same - I can’t log in. The problem is NOT with my computer or network connection, as they can log in with their character on my computer. I can also log in to a character on a different server.

This issue is specific to this character.

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While I have no solution to offer anyone that comes looking at sees this post, my initial issue was resolved “somehow” and I am now able to log in after being locked out for multiple hours.

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Hello @Zamaza,

I’m happy to hear that your issue got resolved!

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No thanks to over 4 hours of trying to reach the support team via the chat :stuck_out_tongue:

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I hope it’s okay to post my topic here. I’ve contacted Amazon Customer Service and Game Support a few times, and never heard anything back most of those times. Additionally I had major account issue with the game, and was given a very rude, inadequate response which did not solve my issue, and almost made me quit the game. Anyway if you read this Amazon. Know that customer service should be a high priority, and that the customer should be treated valuably!

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