[HUGE] Server down time caused major issue

[SippinGuinness]

****** Please make sure you fill out the following information before submitting a report ******

Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:

• What is your character name in New World: SippinGuinness
• What server/world did you experience your issue on: Belovodye
• Describe the issue you are experiencing: Server went down around 8:30, and we had paid the upkeep (17.5k). The server had come back online and we are being forced to pay upkeep again.
• Is this a bug or an exploit: bug
• (if a bug) How did the issue effect your gameplay: Gold being lost from the company treasury, causing us to not re-pay the upkeep and start another upgrade.
• (if a bug) Were you able to recover from the issue: Cutlass Keys generates money slowly in this server, so not currently.
• (if a bug) Please include a screenshot or video of the issue that you have experienced:
• What are the steps to reproduce the issue as you experienced: none, this is a server based issue

[BruiserStl]

This is a MAJOR issue. This amount of gold cannot be made up before a town is literally crippled. PLEASE ADDRESS IMMEDIATELY!

[Barocrates]

Serious question here Amazon, and I want an answer: in what reasonable capacity do you expect us to keep playing your game when, week after week, your bugs keep just deleting gold and resources from players and you do NOT replace or compensate them??

I personally lose around 3,400 gold from the stash glitch. Sippin here lost 17k for town upkeep double dipping, and your answers are consistantly “boy, that sucks, submit some feedback please!”

Here’s your feedback: This game is dead in a month if you keep taking and not giving back.

[Vehementi]

but they gave you a emote ! …

I really feel bad for the people that had the bitflip happen and had a month worth of downgrades.