I can not login new world

Game Support English Support
1

Hi
Game launcher not going next screen for enter the world. stay in new world text and I waited much time.
How can I fix it ?

2

I have the same problem. Could play at work today after patch went live on my Laptop but not at home on my desktop PC. Just stuck in loading screen.

1 Like
3

i couldnt log in either. let me threw all the screens but said cannot connect to server. first bad problem ive had so far.

4

I updated my gpu driver then I can log in now. try guys @Dude @cnckid8

5

Hi there Adventures!

I’m sorry for the inconvenience that you’re experiencing with New World.

In this case, in order to be able to help you out let’s please try these steps:

  1. Does your PC meets minimum system requirements (Systemanforderungen von New World - Support | Amazon Games)?
  2. Run a Steam Integrity Check (Steam Support :: Verify Integrity of Game Files) for New World.
  3. Make sure that your Windows install is fully up to date with no update pending.
  4. Reboot System.
  5. Uninstall and Reinstall New World.
  6. Reinstall Easy Anti-Cheat .

Let me know any update, thanks in advance! :mage:

6

Hello, I have already done all the steps and it hasn’t changed a thing. I still have the same screen :frowning:

7

Same problem

8

Thanks for your reports @fairydial @leoN1337 !

Are you receiving any error message?

Also as an extra troubleshooting we can use the system file checker tool to repair missing or corrupted system files, here is the link where you can find all the steps:

Use the System File Checker tool to repair missing or corrupted system files :hammer_and_wrench:

Let me know if it works! :mage:

9

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1 Like
10
  1. Reboot System. - Did not help
  2. Reinstall Easy Anti-Cheat - Did not help
  3. Run a Steam Integrity Check - Did not help
11

Same problem. Reinstalled new world, deleted the AGS folders from both Local and Roaming. Video card drivers are up to date. Windows is up to date. Reinstalled AC. I literally did this over and over again. Same thing. Sad fact is that I was waiting for the game to finish the maintenance then this hit me up…

12

Never had any kind of issues so far.
I7 8700k
1070
32 rams
ssd m2 3500 3000
1gbps internet.
Everything went awesome until now. What is happening?

1 Like
13

Thank you for trying the troubleshooting suggested Adventures! We appreciate all your reports!

We noticed that some players are having this issue after updating the game, we will escalate this issue for further assistance and we will let you know any update or resolution.

Thanks for your patience and understanding! :mage:

1 Like
14

Just reinstall video driver, it work for me.
I got lastest drivers , but reinstall fix that problem.
Good Luck everyone.

15

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