So basically the game is currently unplayable for me. I have a great PC, I’ve done everything I could, updated drivers, reinstalled the game, verified integrity, lowered graphic settings. At first it was crashing maybe every 10 min or so, yesterday I even got it to run a couple hours crash free. Now it freezes within a couple of minutes. I have no idea what else to do. I heard the game doesn’t run well on windows 11 but I’ve heard of others running win 11 and they have no issue. These are my PC specs
first thing that comes to my mind is graphic card drivers bc in the past people weren’t even able to start the game bc there was something going on with grapic card drivers. just a guess, but it’s better than nothing^^
If the problem continues once you have done all the steps, I recommend you to reach out our live support channel to help you further with this problem and create a ticket to the Devs team so they can investigate and help you with it.
Here is the link to contact our live support channel:
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
I’m having a similar issue for the last 2 weeks. It appears to be audio related for me as I start to get cracks/pops thru my speakers or headphones before it crashes. Then usually a final action that triggers a sound effect causes me to crash. My game.log file has entries like these at the end of it:
<2022-10-01 19:04:45.477>: [Info]: [Vivox] VoiceChatSystemComponent: invalid input device id {0.0.1.00000000}.{c5775164-e4a6-4e61-8bfa-a0aa0f5ffa60}
<2022-10-01 19:04:45.477>: [Info]: [Vivox] VoiceChatSystemComponent: invalid output device id {0.0.0.00000000}.{4051765e-ca0c-4b38-ac96-8787a46bfef5}
<2022-10-01 19:04:50.139>: [Info]: [ERROR] ReadFile returned 15
The only thing I’ve found to work for me is literally disabling every single audio device in device manager and playing without sound. Give that a try, check out your game.log file in %appdata%\local\AGS and report back
I have over 1,000 hours in the game. I never really had a freeze problem. But a couple of weeks ago, one morning, the game kept freezing. In Windows 10 > task manager > performance > resource monitor, after freezing I watched the disk activity of the new world process and kept seeing it accessing files like :
steamapps\common\New World\assets\DataStrm-part29.pak
and
%LOCALAPPDATA%\NVIDIA\DXCache\blahblahblah.toc
I googled about this guessing that it had something to do with video card shader cache problems. I found a reddit post on an EscapefromTarkov titled “Pro tip - clear the DirectX Shader Cache after updates” and another one in thedivision titled “PSA - When people say delete your shader cache after driver updates, they aren’t kidding.”
I did what those said about how to delete my shader caches for DirectX and Nvidia. Rebooted and the freezing when away.
Just reporting back, on my issue. I don’t have a fix, but I disabled all sound devices in the device manager (making me play without sound) and had no crashing for 12+hr yesterday. The second I plug in a headset, or reenable my onboard x570 soundcard the crashing begins again.
Only way I can play right now is without audio. Sad \
Even did a fresh windows install again, and same exact problem. I think some windows update or driver update is not playing nice with the latest version of the game.
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