My main character is on EU Central. Because ping is comparable, I tried to make a new character in AP Southeast. But I didn’t, and when I came back, I couldn’t find my character and could not log in.
Character name: ProspVict
Server: EU Central
I sent a web ticket to AmazonGames support, but I received no response. What do I need to do?
Looking at the video, it looks like you just got a connection error. Your character should be fine. That error is usually related to Steam authentication not working for whatever reason. In the past, changing to Offline Mode then back to Online mode in Steam usually fixes that for me.
Hello @PropsVict
Welcome to the forums and apologize about this situation with your game! I can confirm that your character is save by our side.
I would suggest to run a files verification on steam Steam Support :: Verify Integrity of Game Files.
And also check this other ways to troubleshoot Troubleshooting Lag and Connectivity Issues - Support | Amazon Games.
Let me know if it solved the problem!
Thank you, but it still does not work.
I restarted the game and verified the game files, but it is still not working.
My internet connection is working well. The other games connection is going well.
I’ve been playing this game since January 1st and have had no problems until today.
Hey @PropsVict
Apologize about it.!
Lets try to troubleshoot the EAC files and related: Troubleshooting EAC Issues - Support | Amazon Games.
If you can not connect after It would be necessary to create a web ticket using the post as reference for the problem to be investigated.
Contact Us | Amazon Games
Best Wishes Adventurer!
If you say my character is secure, I suppose I’ll just have to wait for a stronger connection. Thank you for your reply.
I have everything needed to try to login, IP change etc. Ticking and turning off etc. Verifying + reinstalling and all. Loading screen has nothing. Doesn’t work for me.
I’m also having the same issue. Tried all the troubleshooting steps and the problem still persists.
Have tried the solutions. It is not working. What is so special here than other games which work fine even after an update or mergers?
Hello Adventurers
Hope you are having a great week so far and apologize about this inconvenience.!
If any of you are experiencing this situation and can not log in properly to the game I suggest to create a web ticket by the support link provided previsously.
Remember to try the trobleshooting tips provided before.
Thank you for the patience
I’ll update the post if there is any new information to share!
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