I did not get a Furnishing Crate on my second Aptitude Tick

Region: US EAST
Server: Pleroma
Character Name : Jodrich

I just passed the second tick of Furnishing Aptitude level 7 and it did NOT give me a tier 2 aptitude material crate. This needs to be fixed please.


Hello @KillaGorilla345.

Greetings today for you, hope you are great. Thank you for contact us in regard the game features situation you have. I’m sorry for this issue.

Sometimes, some files might be corrupted after a system update. In order to discard a file issue, please run a file check: Steam Support :: Verify Integrity of Game Files

After the step above:

  • Shut down the computer completely. Turn it on, then run the Steam client as administrator and try the game again.

If you still have the issue after this troubleshoot, please create a web ticket by going to Contact Us | Amazon Games

Please provide all the information requested on the web ticket form as well character name, server and world name you are and the link for this post.

You might need to attach your game logs:

  • At minimum, provide the most recent log, but preferably provide 3 logs from: Users<username>\AppData\Local\AGS\New World\LogBackups

  • If applicable, provide a single log file from: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

  • DxDiag report:

    • Go to Windows Start search bar and type dxdiag.
    • Click on dxdiag.exe.
    • When green progress bar goes away, select Save All Information and save the file to their desktop.

Thank you in advance and we’ll see you in Aeternum. :new: :earth_americas:


I am still waiting on issues to be resolved that I sent months and months ago with log files etc.

I have not been responded to or had those issues resolved so you will have to excuse my lack of faith in going through all of these issues again.

I most recently followed up on them a couple weeks ago with no response.

Can you ensure you will actually deal with my issue before I jump through the hoops?

Thank you,


Thank you for the reply @KillaGorilla345.

You can always require and update about and issue you got before by replying back the email the agent sent to you, so you can ask for information about your cases anytime.

Make sure to check the email you have linked to your Amazon account, as that is going to be the one our customer service agents are going to use.

Right now, I don’t see your character Steam id linked to the Amazon one, make sure to link your Steam Id to Amazon in order to get replies from the agents. Also make sure to contact Amazon with the email address linked to Steam and New World. It will make things easy for you and the future communications.

Here you can do it: Link or Unlink Your Amazon and Steam Accounts - Support | Amazon Games, check the section:

Once you do it, please create the web ticket as stated above and wait for the team to check your case.

Best regards,

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