I didn t recive the jar after claimed

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  • What is your character name in New World: mamokai
  • What server/world did you experience your issue on:abaton
  • Describe the issue you are experiencing: i didn t recive the jar from the shop
  • Is this a bug? (If this is an exploit, please dm Aenwyn or Luxendra)
  • (if a bug) How did the issue effect your gameplay:
  • (if a bug) Were you able to recover from the issue:
  • (if a bug) Please include a screenshot or video of the issue that you have experienced:
  • What are the steps to reproduce the issue as you experienced:
  • When did this happen? (Date and Relative time; please include your timezone)

Hello @emanueltheodor2001,

I’m sorry that you didn’t received the jar after the purchase.

In this case and due to the nature of your concern I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

Ok thank you @Wyvernn

( I did the ticket and add most of what you said but unfortunately I wasn’t able to find in the new world folder the /CrashDB/reports )

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I did experience something like this , probably just a UI bug. Either way I backed out of the store interface and went back in and was able to reclaim said item (free Canopic Jar)

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