I didn't get paid after selling 18 Asmodeum

I did not get paid for 18 Asmodeum sold at the Trading Post. I sold them for 433.93 gold each, so I’m missing over 7k gold. I put them on a sell order last night when my total gold amount was above 9,000 (I forget the exact amount). Today I log in and the Asmodeum is sold, but I still have an amount of gold in the 9,000 range. That tells me I didn’t get paid for the Asmodeum. Can I get reimbursed for these lost funds? Attached is a screenshot showing my completed sell order. That’s the only evidence I have. I’m hoping the game records can be checked to verify my transaction. Thank you in advance for any help you can offer.

1 Like

Hi @solmyr45 and welcome to our forums! :sparkler:

I am sorry about the issue you are experiencing with the missing gold after the sell.

The best way to help you would be contacting support through chat here: New World - Support | Amazon Games

That way we can receive the pertinent information to help you with this.

Be sure to have your game logs ready in case they ask for them:

Provide 3 logs from: Users\AppData\Local\AGS\New World\LogBackups
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.

Hope you have a wonderful rest of your day! Stay safe :grin:

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.