I don't even know what to say

Bug Reports Bug Reports
1

cant play no matter what tried every fix I’ve seen and been with support all day and got no where this is quite ridiculous

  • What is your character name in New World: DIQR
  • What server/world did you experience your issue on: US East - Lilith
  • Describe the issue you are experiencing: cant log in no matter what the main screen doesn’t even load right no can i close the game any other way then alt f4
    sup2
    sup21920×1080 152 KB

    sup1
    sup11920×1080 299 KB
  • (if a bug) How did the issue affect your gameplay: i cant even play
  • (if a bug) Were you able to recover from the issue: no
2

Could you try turning Steam into offline mode then turn it back to Online mode?

Are you using any internet filtering services or similar things that could be blocking the New World authentication services?

3

ive tried the online mode offline mode thing many times doesnt seem to work, as for internet filtering services or similar things, i have no vpn or anything of that sort active no. the most odd part of this all was i logged out for the night and like 6 hours later got on to this and nothing seems to fix it

4

Could you let me know if https://service.maestro.us-east-1.social.games.a2z.com/ loads for you? Should say something like <UnknownOperationException/>

5

it says - "This site can’t be reached

Check if there is a typo in service.maestro.us-east-1.social.games.a2z.com." -

6

Could you send a screenshot? Make sure it has https at the start.

7

Screenshot_14
Screenshot_141919×1079 64.1 KB

this is what it takes me to

8

Could you open the windows command prompt and run nslookup service.maestro.us-east-1.social.games.a2z.com to see where the issue is?

Don’t post the first portion but the part that starts with Non-authoritative answer would be what I’m interested in.

Do you possibly have a Pi-hole or similar DNS-based adblocking system?

9

so like window + r cmd and then copy paste “nslookup service.maestro.us-east-1.social.games.a2z.com”

10

Yup

11

it just says " *** Can’t find address for server service.maestro.us-east-1.social.games.a2z.com: Unspecified error "

12

Alright, so somewhere along the line your DNS isn’t returning the correct response. Do you have any idea what DNS servers you are using?

You can also run this to get more details on what actually went wrong:

nslookup -d2 service.maestro.us-east-1.social.games.a2z.com

13

This happens to me quite often. I just log out of steam and log back in

14

He’s tried that above. This is some sort of DNS issue, rather than Steam.

1 Like
15

I mean completely logging out.

Oh…I just saw…dang

16

what do you mean like what dns server?

17

Your router has a DNS server set. That controls how your computer resolves domain names, like the one above, into IP addresses. Whichever DNS server your router is currently using is not resolving the AGS domains needed to let you into the game.

18

so you want to know what router im using then? im not sure i know how to find what dns i have / use

19

Yup, so your router will have a DNS server setup. The first 3 steps here should take you to where you can see what DNS provider you are using.

20

im using starlink as my isp and they send you a whole satellite dish and router set and i dont see it listed on there so im not sure