I don't load the characters and the servers

I haven’t entered the game for a few months and today I wanted to enter it turns out that my characters don’t load and neither do the servers and the game doesn’t let me click on settings or help and check the files uninstall and reinstall and it’s still the same I can’t play
I don’t know if that bug only happens to me or what.
Help me :frowning: pls

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