I have been a long time advocate of NW. I love the game, I love the combat mechanics, I love the world - but frankly I give up.
This game is ruined … by exploiters, by poor decision making on how to address the bots, by poor software build management practices, by the constant breaking what you fixed whenever you guys add some fundamentally weak solution to the bugs.
Get some seriously experienced MMO architects, security experts in the gaming industry, and do some proper build management protocols. I would expect these kinds of problems in a start up, not in a major company like AGS.
Take a lesson from other failed launches and stop… stop… stop. Reset and redo for at least 2 more years and come back better and stronger.