how else am i suposed to know the account i have to report? this is the step when support gets in the middle and do stuff like undoing the transaction, i reported this the very same day it happened thinking it was a bug, i know there is plenty of people who lose all their gold and believe is just a bug but in reality the same mafia who sells gold are also hacking people and stealing it from them, this is beyond crazy, for starters if the trade was legal i would know the name of the account, i could go straight to report it if that was the case
What on earth are you talking about? It shows in the mail you’ve posted that ags knows who they are and they’re just not disclosing the info to you…
You want to report people ags already knows about?
What exactly are you on about? Info is secret because people like you get overly mad and might do stupid shit.
Chill a bit
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i am very chill unlike you.
start by reading properly, nothing is being done, they know who got my gold and are doing nothing about it, next time you type something make sure to read the whole thing first, specially the part that says “If the player is sure he is not the one that initiated the trade, he should contact Steam Support…” yes let me explain you, that is cause they wont do anything, if the thieves have any brain they probably already make it untraceable by diluting it into many accounts, im cool with that, the money might be gone what what got you against banning thieves and hackers? might some of your friends get banned perhaps? maybe yourself?
How that happened that your account got stolen? Just for curiosity and to prevent the same faith of other players.
Dude wtf lol
How old are you? It is a Steam matter. Amazon is legally prohibited to give info about another person while an accusation is pending.
The fact that a random guy ( that’s you) yells “they stole my money!!” Means nothing to Amazon.
Amazon checks the trade, then sees that it was a legal trade and concludes that, if what you say is true, someone accessed your account through Steam.
Amazon then has no right to give info to you.
Be an adult and drop the attitude
AND READ WHAT I AM SAYING BEFORE ANSWERING LOL
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thats part of the problem, my account is not stolen, they got in and stole the gold, no password changed, steam doesnt register any weird IP adress, just mine, for all i know the thief didnt enter my account using steam
The game is only available on steam
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wow calm down, dont need to get so emotional about an issue thats not yours, it wasnt your gold buddy, please chill, i doubt you work for amazon, i doubt you have any idea what you are talking about, i mean didnt i say my steam is perfect? all log ins are mine, can you be nice enough to stop playing to the mommy of the hacker that needs to defend it?
That’s what is confusing. Someone had to have used the Steam account to do anything in the game.
The entire steam account is compromised at this point.
If, of course, what is being reported is accurate.
Someone logged into OP’s steam account, fired up NW, made a trade, and logged out without touching anything else.
Not saying it didn’t happen…but does seem a bit strange that nothing else was done. Password changes are relatively SOP for cracks.
i checked the steam log ins, all mine, i wouldn’t even know there was a trade involved if it wasn’t for the reply from AGS, till that point i was sure it was a bug, i wasn’t asking for the name of any account either so it seems weird to me that they straight away mention they wont provide any name, let alone threat it as an illegal transaction, i doubt they will tell me exactly what was traded for the entirety of my gold but if they check that out then im sure its gonna be just more evidence the whole exchange was just to steal my gold
How do you see IP address? All it shows is the IP location in my logs.
ah yes corect, like in this format
Jan 13, 2022 @ 5:49am CET 16 DE Mainz Rheinland-Pfalz
all mine are like that
Who has access to your pc?
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You have to take a step back and look at it from a different angle I’m afraid.
What they see is a transaction happening under your account in Stream with no evidence of a crack. You say yourself everything happened from your IP address.
They say they are contacting the other account. Obviously they can’t give you the name for privacy concerns. Think about it, if what you say is true the transaction on their end looks valid. They can’t just give you someone’s details because you are claiming you were hacked (again, from your stream account).
Give them some time to sort it out. Clearly this is an odd one (again, standard SOP for cracks is more than just a single gold transfer).
Best of luck!
my steam account has be hacked a long time ago , and both me and my russian hacker friends cant believe you didnt get your gold back . shame .
only me, i changed already all my passwords since people say the game is only accesable tru steam, even though i dont see how could someone get something like my steam password, not even by brute force, that would take centuries, at least im glad im a casual and the money lost was nothing tbh
What do you want us to do about it? Grow up.
If they did that, they had your steam account. Which means that you should handle this with steam, not amazon.
where did they say that?
for all the rest you wrote im agree, i understand, but im raising the claim, if they logged me in and bought stuff then there is no harm in undoing it, im sure whatever item was bought is not in my account anymore, so you track that and there is the thief, there is only 2 options honestly, one that the one getting my gold for lets say 100 fibers is the thief or that the one who got whatever item was bought from TP is the one, i mean idealistically thinking that ags would make all that work
Noted, your duty is done, what are you going to do with the rest of your existence?