thats part of the problem, my account is not stolen, they got in and stole the gold, no password changed, steam doesnt register any weird IP adress, just mine, for all i know the thief didnt enter my account using steam
The game is only available on steam
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wow calm down, dont need to get so emotional about an issue thats not yours, it wasnt your gold buddy, please chill, i doubt you work for amazon, i doubt you have any idea what you are talking about, i mean didnt i say my steam is perfect? all log ins are mine, can you be nice enough to stop playing to the mommy of the hacker that needs to defend it?
That’s what is confusing. Someone had to have used the Steam account to do anything in the game.
The entire steam account is compromised at this point.
If, of course, what is being reported is accurate.
Someone logged into OP’s steam account, fired up NW, made a trade, and logged out without touching anything else.
Not saying it didn’t happen…but does seem a bit strange that nothing else was done. Password changes are relatively SOP for cracks.
i checked the steam log ins, all mine, i wouldn’t even know there was a trade involved if it wasn’t for the reply from AGS, till that point i was sure it was a bug, i wasn’t asking for the name of any account either so it seems weird to me that they straight away mention they wont provide any name, let alone threat it as an illegal transaction, i doubt they will tell me exactly what was traded for the entirety of my gold but if they check that out then im sure its gonna be just more evidence the whole exchange was just to steal my gold
How do you see IP address? All it shows is the IP location in my logs.
ah yes corect, like in this format
Jan 13, 2022 @ 5:49am CET 16 DE Mainz Rheinland-Pfalz
all mine are like that
Who has access to your pc?
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You have to take a step back and look at it from a different angle I’m afraid.
What they see is a transaction happening under your account in Stream with no evidence of a crack. You say yourself everything happened from your IP address.
They say they are contacting the other account. Obviously they can’t give you the name for privacy concerns. Think about it, if what you say is true the transaction on their end looks valid. They can’t just give you someone’s details because you are claiming you were hacked (again, from your stream account).
Give them some time to sort it out. Clearly this is an odd one (again, standard SOP for cracks is more than just a single gold transfer).
Best of luck!
my steam account has be hacked a long time ago , and both me and my russian hacker friends cant believe you didnt get your gold back . shame .
only me, i changed already all my passwords since people say the game is only accesable tru steam, even though i dont see how could someone get something like my steam password, not even by brute force, that would take centuries, at least im glad im a casual and the money lost was nothing tbh
What do you want us to do about it? Grow up.
If they did that, they had your steam account. Which means that you should handle this with steam, not amazon.
where did they say that?
for all the rest you wrote im agree, i understand, but im raising the claim, if they logged me in and bought stuff then there is no harm in undoing it, im sure whatever item was bought is not in my account anymore, so you track that and there is the thief, there is only 2 options honestly, one that the one getting my gold for lets say 100 fibers is the thief or that the one who got whatever item was bought from TP is the one, i mean idealistically thinking that ags would make all that work
Noted, your duty is done, what are you going to do with the rest of your existence?
Well, without knowing the specifics of your situation, it could be a few things:
- It’s someone who lives near you, either in your home, building, university, etc. This would be undetectable. It could even be someone who logged in with your computer.
- Whoever hacked your Steam account was smart enough to mask themselves by using a VPN that proxied from your geolocation.
I presume that the policy on refusing to provide you with account details has to do with legal requirements that protect the recipient’s granted rights to privacy.
From AGS’s perspective, if they investigate claims of fraud and hacking and rule in favor of the person always trading the gold (e.g. the “victim”), gold sellers (or traders who received a legitimate in game benefit) could exploit the situation by claiming that any major trade they got compensation for were fraudulent transactions, thereby receiving the trade benefit and then recovering the gold through AGS by crying “hacker!” Gold buyers would be unlikely to report that, because they will get banned for buying gold. Other players who received legitimate trade compensation would complain, and then it would be difficult to parse out what actually happened, requiring work hours to investigate, which is probably cost prohibitive.
What I see as the real issue at hand is that transactions are not logged such that the player has any transparency into their accounting. If they had that, you could see in game who you traded the gold to, on what date, etc. That should not be an issue of privacy because there is implied consent on both sides within the game - giving you someone’s Steam username is a lot different than providing an in game record of the transaction - that ought to be possible to do, but it’s also possible that the engineers investigating don’t have that information available either. I would imagine that they’d have an in game player name, but maybe not. I don’t assume anything about this game when it comes to transaction integrity and logging because of the multiple failures we’ve experienced since launch.
I feel for you, but I also understand that legal requirements and liability put AGS in a difficult position when it comes to communicating the information you require, which would not be actionable anyway - how would you go about getting your gold back if you had a Steam username attached to the recipient? Your only remedy would be to complain in chat or stalk this person, which would be disruptive and result in nothing. You’d ultimately need Steam to weigh in to have any hope of recovery, which is basically what they advised you to pursue.
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I was using geforce now the other Day for New world because i didnt had access to decent Hardware for New world. I have 2fa for steam but if you dont have 2fa and use geforce now will it Show in the steam log?
Someone “hacked” into (specifically) your Steam account (using your own IP, based on your own steam logs, so unless they’re some super wizard hacker, they did all this from your internet connection and so we can only assume it happened in your house), loaded up New World, traded all your gold to their character, then left everything else alone.
This scenario sounds extremely far fetched.
What sounds less far fetched is that someone logged into New World in your house and traded all your gold to someone else on Jan 8th. I feel that this particular ticket should be resolved by you working out who might have been able to do that in your house.
There is absolutely no onus on AGS to tell you who you, I mean whoever it was in your house who did this, traded the gold to. But it was traded using your account, which clearly hasn’t been compromised (because you’d absolutely NOT be able to log into it now if it was) and you’ve since determined that all Steam logins have been done using your PC. They’ve done their part. The rest is up to you.
Good luck. I hope whoever did it at least says sorry and then you can perhaps put a lock on your PC to stop it happening again.
What do you mean " all logins are mine"?
You mean they logged in from your IP or they just used your username and password?
If your steam is perfect then you would get a notification on your cellphone that would tell you that someone is trying to login from another location.
If you didn’t get that notification then it was someone that has access on your pc. In either case it has nothing to do with Amazon.
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Khaz, your patience here truly is commendable.
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