I have problem with enter to server

[JohnLarwa]

As the topic says i have connection error everytime when i’m trying to enter the game only few times is possible and than are two options

1. I’m logging in to server and i can play
2. There is gray screen and after minute or two it kicks me.
   I did that thing with ip and DNS to repair it but still doesn’t work also i did game file integrity and it also doesn’t work.
   Right now i;m trying to enter the game on my stoper time is 24 minutes of TRYING to play.

[JohnLarwa]

still after 2 hours i can’t enter

[Cactacea]

Hello JohnLarwa,

Welcome to the New World’s Forums. (∩◕‿◕)⊃━☆ﾟ

Thank you so much for reporting your crashing issue, I also want to thank you for sharing the troubleshooting you’ve made to fix this problem.

The next troubleshooting I want to check with you before we escalate it, is the one related with the third party program EasyAntiCheat that is linked within New World for this connection issue:

1. Open New World in your Steam Library.
2. Right click on New World’s list title and then Go to Settings < Manage < Browse Local Files.
3. Open the EasyAntiCheat folder.
4. Run as administrator EasyAntiCheat_Setup executable file.
5. Make sure in the drop-down within EasyAntiCheat Service Setup New World is the selected game.
6. Press Repair Service.
7. After this process verify Steam Integrity Check files:

Steam Support :: Verify Integrity of Game Files

8. Restart your PC.

Thank you for all your patience and I’ll pending for your reply if this troubleshooting helped you to recover to play without any type of crash. (づ ◕‿◕ )づ

[JohnLarwa]

Hey still doesn’t work i did as u wrote

[JohnLarwa]

still same

[Firus]

Hi @JohnLarwa, it’s great to have you around!

My apologies to hear you still experiencing an issue to join servers and play New World. Due to the issue still persist I’ll ask you to please submit a ticket in our official webpage:

Contact Us | Amazon Games

Please select “Web ticket”, the team in charge will review your ticket to find a resolution to this ASAP, please make sure to attach all the information you have. Also pelase include the game logs and DxDiag report.

To find the DxDiag:

Press Windows + R, type “dxdiag” into the Run window, and then press Enter.
Click the Display tab and you can see information about your video card under the Device section. Please write down that information.

To find the logs:

• Go to Windows Start search bar and type dxdiag.
• Click on dxdiag.exe.
• When green progress bar goes away, select Save All Information and save the file to attach it.

Really appreciate your patience and I’m sorry for the inconveniences it cause,

Best regards.

[Cactacea]

Thank you for keeping your Forum updated JohnLarwa,

I also want to thank Firus for all the help provided, please follow Firus’s guidance submitting your escalation via web ticket.

We’re going to be pending if you need further assistance once you receive your ticket’s response via email. ʕᵔᴥᵔʔ