I lost my guild and gold


I had a guild called NDU and in her treasury I had an approximate value of 500k. I spent some time without playing the game and today when I logged in I had lost the guild and all the gold that was in the treasury. Is there any way I can recover this gold yet?

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Was there a consul in this company?

yes, but no one was playing anymore. the only one who was left and didn’t warn. I was the governor

I had the same problem today. Only I was in the guild

It was a bug and the guild and gold have been reinstated

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Well I hope that you get that back

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Hello @littleedu ! :mage:

I’m very sorry to hear about your guild and gold being after logging in! I can see how this would be quite confusing and disappointing, especially after you spent some time without playing the game.
I would like to ask, is the problem still persisting or has it been solved?
In case it is still persisting, could you please reply to this post with your character’s name, region and server?
Also, as a general troubleshooting, I would recommend that you try to Verify the game files’ integrity. In order to to that, go to your Steam Library and Right Click on the New World Title > Properties > Go to the Local Files Section > Then run the “Verify integrity of game files” check. If this did not work, please reinstall the game and check if it solves the issue.
Additionally, after i get your character’s info, I’ll make sure to make further research on this!

Thank you for your patience! I’ll be lurking for the answer!

Farewell! :axe:

I repaired the files, uninstalled and installed the game again but unfortunately my gold did not come back. I recreated the guild but it didn’t come back.


guild name - NDU


Hello again! :mage:

Thank you for the reply! I’m sorry the troubleshooting did not help solve the issue.

With the information that you provided, I was able to do some more research into your character and could confirm that the system does still register your Company and Rank as Governor. It is very odd that this is not showing up in your game.

I see that the last consul isn’t playing anymore. In this case, I would recommend that you Contact Us via our Live Chat service so one of our colleagues can go ahead and help you raise a web ticket for your specific issue. They may ask for your game logs, which you will be able to find by following these steps:

Instructions for finding the in-game logs:

  1. Press Windows+R on the keyboard, type %appdata% and press enter.
  2. Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
  3. Paste the contents of the file into your message.

Hopefully they will be able to provide you with a solution to this problem. Thank you very much for your patience!


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