I lost my items, pls help me :(((((((

Game Support English Support
1

****** Please make sure you fill out the following information before submitting a report ******

Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here

To report a player or company for Code of Conduct violations, please do so here

  • What is your character name in New World: kariakov
  • What server/world did you experience your issue on: dry tree
  • Describe the issue you are experiencing: i lost some of my items after a moth i didnt play
  • Is this a bug or an exploit: i think a bug
  • (if a bug) How did the issue effect your gameplay: change my char
  • (if a bug) Were you able to recover from the issue:
  • (if a bug) Please include a screenshot or video of the issue that you have experienced: those are screenshot of items lost Screenshot by Lightshot Screenshot by Lightshot Screenshot by Lightshot
  • What are the steps to reproduce the issue as you experienced:
  • When did this happen? (Date and Relative time; please include your timezone) i dont know exactly the date, i think in last month
2

Try relogging, items dont just disappear

3

i did, but no found them

4

Welcome to the New World forum community and sorry to see you’ve lost your weapons :frowning: .

I’ve moved this over to the support section so our support team can take a look into this for you.

5

Hello and welcome to the forums @gow.92 and thank you @Centeotl for moving this over and @Properso for your input,

I am sorry to hear you seem to have lost some items.

Please try the following steps in order to troubleshoot this:

  1. Please verify the integrity of game with the Steam integrity check
    How To run a Steam Integrity Check

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is better not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

You may quote this forum thread as it includes the screenshots you posted.

I hope this helps and see you in Aeternum! :wolf:

6

This topic was automatically closed 21 days after the last reply. New replies are no longer allowed.